Case #1261 — Marlow London
arlene.quigley@hotmail.co.uk · order 3620 · state imported · label none yet · rung 0
Facts
Order
open
not set
2026-08-05 10:19:25
—
2026-08-14 19:30:08
Engine shadow decision
| id | 226 |
|---|---|
| thread_key | <VI0P190MB2775DB5D4EC84A6D822F8979D7D32@VI0P190MB2775.EURP190.PROD.OUTLOOK.COM> |
| store_id | marlow |
| message_id | 4927 |
| case_id | 1261 |
| label | WHERE_IS_ORDER |
| label_confidence | first_pass |
| extracted_vars | {"order_number": "3620", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | REPLY_INFO |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | Hi Arlene, Thanks for reaching out about order 3620. I can see your order from 31st July, and I want to give you an accurate answer rather than guess. I don't have a tracking update to share with you in this message right now. If you don't hear further tracking details soon, please reply to this email and we'll take another look at your order status. Thanks for your patience, Ar |
| actual_action | escalate |
| actual_text | |
| agreed | 0 |
| latency_ms | 7282 |
| model_used | claude-runner:claude-sonnet-5 |
| error | |
| created_at | 2026-08-14 20:42:11 |
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Hi,
When can I expect my tracking please?
Order was done on 31st July - no tracking received to date.
Arlene Quigley
4 Narvik Place
Greenock
PA16 7DR
Thanks
Arlene
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