Case #1266 — Marlow London

em_mt@hotmail.com · order 3431 · state imported · label none yet · rung 0

Facts

Subject

Order 3431

Thread status

open

SLA due

not set

Opened

2026-08-05 13:40:03

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

id	244
thread_key	<AM6PR10MB9206C319AAEB3E4D7787C56781D32@AM6PR10MB9206.EURPRD10.PROD.OUTLOOK.COM>
store_id	marlow
message_id	4946
case_id	1266
label	WHERE_IS_ORDER
label_confidence	first_pass
extracted_vars	{"order_number": "3431", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false}
decided_action	REPLY_INFO
decided_amount
decided_currency
rung_before	0
rung_after	0
interrupt_fired
breaker_fired	0
would_have_text	Hi Emma, Thanks for reaching out about order #3431. I can see your order came through on our end, and I'm sorry the confirmation email didn't land in your inbox, it's worth a quick check of your spam or promotions folder just in case it's sitting there. Could you confirm the email address you used at checkout? That way I can make sure everything on our side matches up and get
actual_action	reply
actual_text	Hi Emma, Good news - I can see your order #3431 for the Longchamp Le Pliage Tote in Navy has been confirmed and processed. It's on its way to you right now. You can follow your order here: https://marlow-london.com/apps/parcelpanel?nums=UL368857571YP We estimate it will arrive within about 7 to 12 days. Because of the higher order volume from our current sale, shipping times have increased
agreed	1
latency_ms	7113
model_used	claude-runner:claude-sonnet-5
error
created_at	2026-08-14 20:45:31

Latest draft

from decision #3133 · action=reply · 2026-08-05 13:41:08 · dry-run

Hi Emma, Good news - I can see your order #3431 for the Longchamp Le Pliage Tote in Navy has been confirmed and processed. It's on its way to you right now. You can follow your order here: https://marlow-london.com/apps/parcelpanel?nums=UL368857571YP We estimate it will arrive within about 7 to 12 days. Because of the higher order volume from our current sale, shipping times have increased a little, but we're doing everything we can to get your package to you as fast as possible. If you haven't received a confirmation email, it may have landed in your spam or junk folder - it's worth checking there. Your order is definitely on its way though. If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Case (8) SHIPPED WISMO - order fulfilled with tracking; customer asking delivery timeline with no complaints or other issues. Providing tracking link and standard 7-12 day window.

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Full thread

in em_mt@hotmail.com → support@marlow-london.com customer 2026-08-05 13:40:03

Hi I haven’t received an email confirmation when will I receive my order please order #3431 Many thanks Emma

out support@marlow-london.com → em_mt@hotmail.com tool 2026-08-05 13:41:08