Case #1279 — Marlow London
skelly.backen@gmail.com · order 3211 · state imported · label none yet · rung 0
Facts
New customer message on 6 August 2026 at 07:53
open
not set
2026-08-06 06:54:45
—
2026-08-14 19:30:08
Engine shadow decision
| id | 287 |
|---|---|
| thread_key | <E1020004-18C924D18C10039D-33AD32E7@shopify.com> |
| store_id | marlow |
| message_id | 4998 |
| case_id | 1279 |
| label | NOT_ARRIVED |
| label_confidence | first_pass |
| extracted_vars | {"order_number": "3211", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | REPLY_INFO |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | Hi Sarah, Thank you for reaching out, and I understand the timing pressure with your event coming up. I don't have any additional tracking details beyond what you're already seeing on your end, so I'm not able to give you a firm delivery date right now. I know that's frustrating when you're working against a deadline. If you can share a screenshot or the tracking link y |
| actual_action | escalate |
| actual_text | |
| agreed | 0 |
| latency_ms | 7034 |
| model_used | claude-runner:claude-sonnet-5 |
| error | |
| created_at | 2026-08-14 20:51:47 |
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Sarah Kelly
Email:
skelly.backen@gmail.com
Body:
I still have not received my order #3211. This was
ordered on the 25th July. If I don’t receive it in the next
couple of days it will be too late for an event. I have tracked
the delivery and it hasn’t been updated for several days. Please
let me know when it will arrive.