Case #1280 — Marlow London
nicolaswires@gmail.com · order 3327 · state imported · label none yet · rung 0
Facts
New customer message on 6 August 2026 at 07:52
open
not set
2026-08-06 07:02:45
—
2026-08-14 19:30:08
Engine shadow decision
| id | 288 |
|---|---|
| thread_key | <E1020004-18C924C144A8BD38-96714FDD@shopify.com> |
| store_id | marlow |
| message_id | 4999 |
| case_id | 1280 |
| label | CANCEL_REQUEST |
| label_confidence | first_pass |
| extracted_vars | {"order_number": "3327", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "tote bag", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | Hi Nicola, Thanks for reaching out about order 3327. I'm sorry to hear the tote bag hasn't arrived yet. I'm personally looking into this for you now to see what's happened with your order. Thanks for your patience. Anna |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 8161 |
| model_used | claude-runner:claude-sonnet-5 |
| error | |
| created_at | 2026-08-14 20:51:55 |
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Nicola Storr
Email:
nicolaswires@gmail.com
Body:
Ref order 3327
Hello,
This order for tote bag is not recieved therefore please cancel
the above order and issue a refund. Thank you