Case #1286 — Marlow London
clairehallway@yahoo.co.uk · order 3183 · state imported · label none yet · rung 0
Facts
Order 3183
open
not set
2026-08-06 12:53:19
—
2026-08-14 19:30:08
Engine shadow decision
| id | 308 |
|---|---|
| thread_key | <1022328136.274129.1786020767422@mail.yahoo.com> |
| store_id | marlow |
| message_id | 5020 |
| case_id | 1286 |
| label | NOT_ARRIVED |
| label_confidence | first_pass |
| extracted_vars | {"order_number": "3183", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | REPLY_INFO |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | Hi Scott, Sorry to hear your order hasn't turned up yet. I've pulled up order 3183 on our end. At the moment I don't have any tracking update beyond what you're able to see yourself. Could you double check for any card left by the courier and with neighbours in case it was left in a safe place, just so we rule that out first. Once you've done that, let me know and we&#x |
| actual_action | reply |
| actual_text | Hi Scott, Thanks for reaching out, and I'm sorry to hear Evri hasn't delivered your order yet. I've checked your tracking directly for order 3183, and it's currently in transit and on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as pos |
| agreed | 1 |
| latency_ms | 15240 |
| model_used | claude-runner:claude-sonnet-5 |
| error | |
| created_at | 2026-08-14 20:55:31 |
Latest draft
from decision #3197 · action=reply · 2026-08-06 12:53:42 · dry-run
Hi Scott,
Thanks for reaching out, and I'm sorry to hear Evri hasn't delivered your order yet.
I've checked your tracking directly for order 3183, and it's currently in transit and on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL362763244YP
As an apology for the wait, here's a code for money off your next order: STORECREDIT15
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Fulfilled order with real tracking, plain shipping-status/delay chase-up, no anger or other request, so this is the shipped_wismo auto-send case with the shipping-complaint goodwill code.
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Full thread
Hello,
Evri have not delivered my order.
Can you chase this up please ?
Kind regards
Scott
Hi Scott,
Thanks for reaching out, and I'm sorry to hear Evri hasn't delivered your order yet.
I've checked your tracking directly for order 3183, and it's currently in transit and on its way to you. Because of the higher order volume from our current sale, shipping times have increased a little, and we're doing everything we can to get your package to you as fast as possible. Right now we estimate it to arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL362763244YP
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London