Case #1293 — Marlow London
kgwinter14@yahoo.com · order 3326 · state imported · label none yet · rung 0
Facts
Order #3326 is on its way for delivery!
open
not set
2026-08-06 16:45:29
—
2026-08-14 19:30:08
Engine shadow decision
| id | 514 |
|---|---|
| thread_key | <226231126.192852.1786034630506@mail.yahoo.com> |
| store_id | marlow |
| message_id | 5267 |
| case_id | 1293 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 3886 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:25:03 |
Latest draft
from decision #3400 · action=reply · 2026-08-08 22:06:32 · dry-run
Hi Karen,
No worries at all, that happens with spam filters sometimes! I'm glad the update reached you now.
Your order is on its way and you can keep an eye on it here: https://marlow-london.com/apps/parcelpanel?nums=UL364417795YP
If you have any other questions in the meantime, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is simply acknowledging our prior tracking update with no new question, so this is a brief warm thank-you close with the tracking link included for convenience.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
Hi
Just wondering if you would be able to give me a rough idea of when i will receive my order as I placed the order on 26th July?
Thanks
Yahoo Mail: Search, organise, conquer
On Wed, 5 Aug 2026 at 18:05, Marlow-London<support@marlow-london.com> wrote:
#yiv3731587151 a:not {color:#197bbd;text-decoration:none;}#yiv3731587151 a:link {color:#197bbd;text-decoration:none;}#yiv3731587151 a:visited {color:#197bbd;text-decoration:none;}#yiv3731587151 a:active {color:#197bbd;text-decoration:none;}#yiv3731587151 a:hover {color:#197bbd;text-decoration:none;}#yiv3731587151 #yiv3731587151 #yiv3731587151outlook a {padding:0;}#yiv3731587151 body {margin:0;padding:0;}#yiv3731587151 table, #yiv3731587151 td {border-collapse:collapse;}#yiv3731587151 img {border:0;line-height:100%;outline:none;text-decoration:none;}#yiv3731587151 p {display:block;margin:13px 0;}@media only screen and (min-width:480px) {#yiv3731587151 .yiv3731587151mj-column-per-100 {width:100% !important;max-width:100%;}}#yiv3731587151 .yiv3731587151moz-text-html .yiv3731587151mj-column-per-100 {width:100% !important;max-width:100%;}@media only screen and (max-width:480px) {#yiv3731587151 div.yiv3731587151kl-row.yiv3731587151colstack div.yiv3731587151kl-column {display:block !important;width:100% !important;}}@media only screen and (max-width:480px) {#yiv3731587151 .yiv3731587151component-wrapper .yiv3731587151mob-no-spc {padding-left:0 !important;padding-right:0 !important;}}@media only screen and (max-width:480px) {#yiv3731587151 td.yiv3731587151kl-img-base-auto-width {width:100% !important;}}#yiv3731587151 .yiv3731587151kl-button a {display:block !important;}@media only screen and (max-width:480px) {#yiv3731587151 .yiv3731587151kl-table-subblock.yiv3731587151use-legacy-mobile-padding {padding-left:9px !important;padding-right:9px !important;}}@media only screen and (max-width:480px) {#yiv3731587151 .yiv3731587151kl-product-cell-stack {display:block !important;width:100% !important;padding-left:0 !important;padding-right:0 !important;}}#yiv3731587151 .yiv3731587151hlb-subblk td {}@media only screen and (max-width:480px) {#yiv3731587151 .yiv3731587151hlb-wrapper .yiv3731587151hlb-block-settings-content {padding:9px !important;}#yiv3731587151 .yiv3731587151hlb-logo {padding-bottom:9px !important;}#yiv3731587151 .yiv3731587151r2-tbl {width:100%;}#yiv3731587151 .yiv3731587151r2-tbl .yiv3731587151lnk {width:100%;}#yiv3731587151 .yiv3731587151r2-tbl .yiv3731587151hlb-subblk > table {border-spacing:5px !important;border-collapse:separate !important;}#yiv3731587151 .yiv3731587151kl-hlb-stack {display:block !important;width:100% !important;padding-right:0 !important;}#yiv3731587151 .yiv3731587151kl-hlb-stack.yiv3731587151vspc {margin-bottom:9px;}#yiv3731587151 .yiv3731587151kl-hlb-wrap {display:inline-block !important;width:auto !important;}#yiv3731587151 .yiv3731587151kl-hlb-no-wrap {display:table-cell !important;}#yiv3731587151 .yiv3731587151kl-hlb-wrap.yiv3731587151nospc.yiv3731587151nospc {padding-right:0 !important;}}#yiv3731587151 img {border:0;height:auto;line-height:100%;outline:none;text-decoration:none;max-width:100%;}#yiv3731587151 .yiv3731587151root-container {background-repeat:repeat !important;background-size:auto !important;background-position:left top !important;}#yiv3731587151 .yiv3731587151root-container-spacing {padding-top:50px !important;padding-bottom:20px !important;font-size:0 !important;}#yiv3731587151 .yiv3731587151content-padding {padding-left:0 !important;padding-right:0 !important;}#yiv3731587151 .yiv3731587151content-padding.yiv3731587151kl-first {padding-top:0 !important;}#yiv3731587151 .yiv3731587151content-padding.yiv3731587151kl-last {padding-bottom:0 !important;}@media only screen and (max-width:480px) {#yiv3731587151 td.yiv3731587151mobile-only {display:table-cell !important;}#yiv3731587151 div.yiv3731587151mobile-only {display:block !important;}#yiv3731587151 table.yiv3731587151mobile-only {display:table !important;}#yiv3731
Hi there,
Thanks for reaching out! Good news, your order #3326 is on its way and currently in transit. Because of the higher order volume from our current sale, shipping times have increased a little, but we're doing everything we can to get it to you as fast as possible. Based on where it is right now, we estimate it should arrive within about 7 to 12 days.
You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=UL364417795YP
If the tracking hasn't moved after a little while, just let us know and we'll be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Karen Winter
Email:
Kgwinter14@yahoo.com
Body:
Order number #3326
Hi I placed my order on 26th July and was just wondering if you
could give me a rough idea of when I should receive it? Thanks
Hi Karen,
Thanks for reaching out again. Just to confirm what I shared with you yesterday, your order #3326 is currently in transit and on its way to you. Based on where it is right now, we estimate delivery within about 7 to 12 days.
If your tracking hasn't moved after that time, please do let us know and we will be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi
I placed an order on 26th July and I was just wondering if you could give me a rough idea of when i should expect to receive my order?
Thanks
Yahoo Mail: Search, organise, conquer
Hi
Thanks so much for getting back to me and sorry I never saw the messages as they went in to my spam.
Thanks for the update.
Yahoo Mail: Search, organise, conquer
On Fri, 7 Aug 2026 at 13:54, support@marlow-london.com<support@marlow-london.com> wrote: Hi Karen,
Thanks for reaching out again. Just to confirm what I shared with you yesterday, your order #3326 is currently in transit and on its way to you. Based on where it is right now, we estimate delivery within about 7 to 12 days.
If your tracking hasn't moved after that time, please do let us know and we will be happy to look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Karen,
No worries at all, that happens with spam filters sometimes! I'm glad the update reached you now.
Your order is on its way and you can keep an eye on it here: https://marlow-london.com/apps/parcelpanel?nums=UL364417795YP
If you have any other questions in the meantime, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London
Thanks
Yahoo Mail: Search, organise, conquer
On Sat, 8 Aug 2026 at 23:06, support@marlow-london.com<support@marlow-london.com> wrote: Hi Karen,
No worries at all, that happens with spam filters sometimes! I'm glad the update reached you now.
Your order is on its way and you can keep an eye on it here: https://marlow-london.com/apps/parcelpanel?nums=UL364417795YP
If you have any other questions in the meantime, just let me know.
Warm regards,
Anna
Customer Care Team
Marlow London