Case #13 — Marlow London
joshuamike6765@gmail.com · order — · state imported · label none yet · rung 0
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not set
2026-06-08 10:46:10
—
2026-08-14 19:30:08
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from decision #13 · action=reply · 2026-06-08 10:46:19 · dry-run
Hi there,
Thanks so much for reaching out! Yes, absolutely — our website is open 24/7, so you can place your order at any hour that suits you. Orders are processed as they come in, and you'll receive a confirmation email as soon as yours is on its way.
Just a quick note: we're currently experiencing high volume due to an ongoing sale, so delivery is taking around 8–12 days. Thank you in advance for your patience!
If you run into any trouble at checkout, try opening the site in a new tab or a different browser, or give it a refresh. I'm also happy to help you manually if you let me know the item and size you're after.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: General pre-sale question about ordering hours — safe to reassure and mention current shipping time.
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Hi Marlow-london,
Can I place order at this hour?