Case #1303 — Marlow London
danieldix@btinternet.com · order 3494 · state imported · label none yet · rung 0
Facts
Shipping update for order #3494
open
not set
2026-08-07 06:35:09
—
2026-08-14 19:30:08
Engine shadow decision
| id | 360 |
|---|---|
| thread_key | <363b7d1c-5cd3-4f7b-ada6-4fc935d0af0b@email.android.com> |
| store_id | marlow |
| message_id | 5083 |
| case_id | 1303 |
| label | NOT_ARRIVED |
| label_confidence | first_pass |
| extracted_vars | {"order_number": "3494", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "Artisanal Bag - Sheep by the Lake", "chargeback_ultimatum": false} |
| decided_action | REPLY_INFO |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | Hi Daniel, Thanks for reaching out about order 3494 for the Artisanal Bag - Sheep by the Lake. I can see a tracking number was issued for this order, 4PX3003021332805CN, as shown in the shipping update you received. I don't have any additional status beyond what that tracking number shows, so the best way to check the current location of your parcel is to look it up directly with that numbe |
| actual_action | reply |
| actual_text | Hi there, Thanks for checking in. Your order 3494 is booked in with the courier and the shipping label is already created - I can see the tracking currently shows "information received", which is just the very first stage. That means the courier has your parcel's details but has not yet physically collected it from us. It's completely normal for this to sit here for a few days |
| agreed | 1 |
| latency_ms | 13178 |
| model_used | claude-runner:claude-sonnet-5 |
| error | |
| created_at | 2026-08-14 21:03:45 |
Latest draft
from decision #3250 · action=reply · 2026-08-07 06:36:54 · dry-run
Hi there,
Thanks for checking in. Your order 3494 is booked in with the courier and the shipping label is already created - I can see the tracking currently shows "information received", which is just the very first stage. That means the courier has your parcel's details but has not yet physically collected it from us. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003021332805CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Order #3494 is fulfilled but tracking is still at information received with no carrier scan yet, matching RULE tracking-stuck-info-received exactly; used the locked verbatim template with order number and tracking link filled in.
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Full thread
Dear sirs, I am emailing to report i have not received my order and I am concerned about how long it is taking. My order was for a sheep bag. Refernece: 3494. My details: Daniel Dix My address: Cilhaul, Llanfyrnach, SA35 9BZ. Please can someone look into this and come back to me with a full update. Regards, Daniel ---------- Forwarded message ---------- From: MARLOW LONDON <support@marlow-london.com> Date: 28 Jul 2026 6:00 pm Subject: Shipping update for order #3494 To: danieldix@btinternet.com Cc:
Order #3494
Your shipping status has been updated
The following items have been updated with new shipping information.
View your order
Download to track with
or Visit our store
Other tracking number: 4PX3003021332805CN
Items in this shipment
Artisanal Bag - Sheep by the Lake × 1
(43 cm x 40 cm)
If you have any questions, reply to this email or contact us at support@marlow-london.com
Hi there,
Thanks for checking in. Your order 3494 is booked in with the courier and the shipping label is already created - I can see the tracking currently shows "information received", which is just the very first stage. That means the courier has your parcel's details but has not yet physically collected it from us. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=4PX3003021332805CN
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London