Case #1304 — Marlow London
estherihiovi.esthifyexpert@gmail.com · order — · state imported · label none yet · rung 0
Facts
Customer Flow and Retention Insight
open
not set
2026-08-07 07:32:30
—
2026-08-14 19:30:08
Engine shadow decision
| id | 364 |
|---|---|
| thread_key | <CAAVpXArXctuTyVSnxw38yqNVQ=CHiJCZ+mFcSr5d0DKN_54EQw@mail.gmail.com> |
| store_id | marlow |
| message_id | 5088 |
| case_id | 1304 |
| label | OFF_SCRIPT |
| label_confidence | first_pass |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | Hello, Thanks for reaching out. This isn't something I can approve directly, so I've passed your message along to a member of the team who's looking into it personally. Appreciate you taking the time to get in touch. Best, Anna |
| actual_action | ignore |
| actual_text | |
| agreed | 0 |
| latency_ms | 5933 |
| model_used | claude-runner:claude-sonnet-5 |
| error | |
| created_at | 2026-08-14 21:04:11 |
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I'm Esthify from Esthify Hq,
Do I get the permission to run a free audit on your store that will help
improve sales generation?