Case #1309 — Marlow London
jackie41147@gmail.com · order 3213 · state imported · label none yet · rung 0
Facts
Late delivery of sandals
open
not set
2026-08-07 09:18:28
—
2026-08-14 19:30:08
Engine shadow decision
| id | 378 |
|---|---|
| thread_key | <52C0A3C3-FCD9-4FE8-88FA-7026131F8740@gmail.com> |
| store_id | marlow |
| message_id | 5106 |
| case_id | 1309 |
| label | NOT_ARRIVED |
| label_confidence | first_pass |
| extracted_vars | {"order_number": "3213", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "sandals", "chargeback_ultimatum": false} |
| decided_action | REPLY_INFO |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | Good morning Jacqueline, Thank you for reaching out about order #3213. I don't have shipping or tracking details in front of me for this order right now, so I can't tell you exactly where it stands at this moment. I don't want to guess and give you the wrong information, especially with your holiday coming up. Could you confirm the email address you used to place the order so I c |
| actual_action | escalate |
| actual_text | |
| agreed | 0 |
| latency_ms | 7548 |
| model_used | claude-runner:claude-sonnet-5 |
| error | |
| created_at | 2026-08-14 21:06:42 |
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Good morning,
I purchased some sandals from your company on 25/7/2026
Order #3213
I got these sandals with the intention to wear them on my holiday this month, I have still not received the sandals and I’m becoming concerned about the date of their arrival.
Please let me know what has happened with my order.
Kind regards
Jacqueline Marcangelo