Case #131 — Marlow London
julcmoss@aol.com · order 1498 · state imported · label none yet · rung 0
Facts
Shipping Date?
open
not set
2026-06-28 14:24:19
—
2026-08-14 19:30:08
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Latest draft
from decision #217 · action=reply · 2026-06-28 14:24:26 · dry-run
Hi Juliet,
Thank you for reaching out, and apologies for any uncertainty around your delivery.
So we can look into this properly for you, could you please share:
- Your order number
- The email or full name used at checkout
- The approximate date you placed the order
Once we have those details, we'll be able to check on your packages and come back to you with an update.
For general context, our current shipping time is 8–12 days due to high volume from our ongoing sale, and as soon as your order ships you'll receive a confirmation email with a tracking link you can follow on our website.
Thanks so much for your patience.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Order status check requires identifying details before a human lookup.
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Full thread
Could you please let me know when I should expect my packages?
Thanks
Juliet Moss
Hi Juliet,
Thank you for reaching out, and apologies for any uncertainty around your delivery.
So we can look into this properly for you, could you please share:
- Your order number
- The email or full name used at checkout
- The approximate date you placed the order
Once we have those details, we'll be able to check on your packages and come back to you with an update.
For general context, our current shipping time is 8–12 days due to high volume from our ongoing sale, and as soon as your order ships you'll receive a confirmation email with a tracking link you can follow on our website.
Thanks so much for your patience.
Warm regards,
Anna
Customer Care Team
Marlow London
On Sun, Jun 28, 2026 at 16:23, Juliet Moss <julcmoss@aol.com> wrote: Could you please let me know when I should expect my packages?
Thanks
Juliet Moss