Case #1314 — Marlow London
katie1.ritchie@hotmail.co.uk · order 3316 · state imported · label none yet · rung 0
Facts
New customer message on 7 August 2026 at 12:07
open
not set
2026-08-07 11:07:56
—
2026-08-14 19:30:08
Engine shadow decision
| id | 391 |
|---|---|
| thread_key | <E1020004-18C9813E51C2FABF-B8CDA003@shopify.com> |
| store_id | marlow |
| message_id | 5121 |
| case_id | 1314 |
| label | WHERE_IS_ORDER |
| label_confidence | first_pass |
| extracted_vars | {"order_number": "3316", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "bag", "chargeback_ultimatum": false} |
| decided_action | REPLY_INFO |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | Hi Katie, Thanks for reaching out, and sorry to hear the tracking has felt stuck this week, especially with your friend's birthday coming up. I can see your order, number 3316, in our system. I don't have any additional tracking details beyond what you're already seeing on your end right now, but I know that's frustrating when you're waiting to hear something concrete. |
| actual_action | escalate |
| actual_text | |
| agreed | 0 |
| latency_ms | 7231 |
| model_used | claude-runner:claude-sonnet-5 |
| error | |
| created_at | 2026-08-14 21:08:32 |
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Katie
Email:
katie1.ritchie@hotmail.co.uk
Body:
Hey I ordered a bag last week and it said when I was
ordering it that it should of been delivered by now and it has
not my tracking has been the same for 4 days now and it dosent
look like it’s making any progress I would just like to be told
when I will be receiving this bag as I got it as a present for my
friend and her birthday is soon I also have no other way to track
it and haven’t even been shared who it is that is delivering this
item please help me out