Case #1317 — Marlow London
ecomevolution45@gmail.com · order — · state imported · label none yet · rung 0
Facts
open
not set
2026-08-07 11:56:02
—
2026-08-14 19:30:08
Engine shadow decision
| id | 398 |
|---|---|
| thread_key | <CABWVvrdC2HJKXnWr6+qB6mWhTLrdg63ZpNydZqby=Fc34Wz5kQ@mail.gmail.com> |
| store_id | marlow |
| message_id | 5130 |
| case_id | 1317 |
| label | OFF_SCRIPT |
| label_confidence | first_pass |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | Hello, Thanks for reaching out, and for the interest in working with Marlow London. This isn't a typical support question, so I've passed it along to someone on our team who handles this kind of thing directly, and they're looking into it personally. We appreciate you taking the time to lay out your approach. Warmly, Anna |
| actual_action | reply |
| actual_text | Hi there, Thank you for reaching out, and how exciting that you're interested in working with us. We would love to hear more about this. I have passed your message along to the right people on our team who handle partnerships and collaborations, and someone will be in touch with you directly to discuss this further. In the meantime, if you would like to share a bit more detail about your p |
| agreed | 0 |
| latency_ms | 6842 |
| model_used | claude-runner:claude-sonnet-5 |
| error | |
| created_at | 2026-08-14 21:09:30 |
Latest draft
from decision #3288 · action=reply · 2026-08-07 11:56:19 · dry-run
Hi there,
Thank you for reaching out, and how exciting that you're interested in working with us.
We would love to hear more about this. I have passed your message along to the right people on our team who handle partnerships and collaborations, and someone will be in touch with you directly to discuss this further.
In the meantime, if you would like to share a bit more detail about your proposal (rates, how the collaboration would work, and any relevant links or previous results), that would help us get back to you faster.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Business partnership/collaboration inquiry, not a standard support case; acknowledging and routing to the team rather than committing to anything.
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Greetings, If I drive 30–45 orders to Marlow-london this August using
TikTok Shop, AI agentic shopping system, and Google Product Listings, would
you be open to collaborating?