Case #134 — Marlow London
lisa_2503@hotmail.co.uk · order 1357 · state imported · label none yet · rung 0
Facts
ORDER- 1357
no_response
not set
2026-06-28 21:25:06
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #225 · action=reply · 2026-06-28 22:11:51 · dry-run
Hi Lisa,
Firstly, I am sorry that everything around this order took so long. Thank you for being so kind and patient throughout.
I just wanted to check in and make sure your order has now arrived safely. If by any chance it still has not turned up, please tell me and I will chase it directly with the courier straight away.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: regen batch 2026-07-18 pre14-kept
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Full thread
Hello.
I am yet to receive my order and can not seem to get the tracking working. Where is my order? When will I reveive it? It is needed ASAP.
Regards
Lisa Taylor
Sent from my Galaxy
Hi Lisa,
Thank you for reaching out, and I completely understand the frustration when you're waiting on something you need urgently.
To look into this properly for you, could you please share the following?
- Your order number
- The email address or full name used at checkout
- The approximate date your order was placed
Once we have those details, our team can track down exactly where your order is and give you a proper update.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you for responding. I attached a photo with all the information on it. I will attach again.
Lisa
Sent from my Galaxy
-------- Original message --------
From: support@marlow-london.com
Date: 28/06/2026 22:36 (GMT+00:00)
To: lisa_2503@hotmail.co.uk
Subject: Re: ORDER- 1357
Hi Lisa,
Thank you for reaching out, and I completely understand the frustration when you're waiting on something you need urgently.
To look into this properly for you, could you please share the following?
- Your order number
- The email address or full name used at checkout
- The approximate date your order was placed
Once we have those details, our team can track down exactly where your order is and give you a proper update.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi Lisa,
Thank you for sending that over. Unfortunately, we aren't able to view photo attachments on our end, so the details haven't come through to us.
Could you please type the following directly into your reply?
- Your order number
- The email address or full name used at checkout
- The approximate date your order was placed
As soon as we have those, we'll look into your order straight away.
Warm regards,
Anna
Customer Care Team
Marlow London
Hello Lisa,
I just checked your order status and it should be arriving next week!
I appologize for the delay due to high order volume, I have placed extra priority on your order so it arrived ASAP.
As an appology I have made a code specific for your email: STORECREDIT20.
If you use this at checkout you will receive a 20GBP discount on your order :)
Sorry for the delay once more and I hope you love your package!
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 29, 2026 at 00:01, lisa taylor <lisa_2503@hotmail.co.uk> wrote: The order was placed on 10th June. Order Number 1357. My email is lisa_2503@hotmail.co.uk
Sent from Outlook for Android (https://aka.ms/AAb9ysg)
------------------------------------
From: support@marlow-london.com <support@marlow-london.com>
Sent: Sunday, 28 June 2026 23:00:07
To: lisa_2503@hotmail.co.uk <lisa_2503@hotmail.co.uk>
Subject: RE: ORDER- 1357
Hi Lisa,
Thank you for sending that over. Unfortunately, we aren't able to view photo attachments on our end, so the details haven't come through to us.
Could you please type the following directly into your reply?
- Your order number
- The email address or full name used at checkout
- The approximate date your order was placed
As soon as we have those, we'll look into your order straight away.
Warm regards,
Anna
Customer Care Team
Marlow London
Thank you Anna.
I am glad it is in its way.
You have been very helpful
Regards
Lisa
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Sunday, 28 June 2026 23:08:28
To: lisa taylor <lisa_2503@hotmail.co.uk>
Subject: Re[2]: ORDER- 1357
Hello Lisa,
I just checked your order status and it should be arriving next week!
I appologize for the delay due to high order volume, I have placed extra priority on your order so it arrived ASAP.
As an appology I have made a code specific for your email: STORECREDIT20.
If you use this at checkout you will receive a 20GBP discount on your order :)
Sorry for the delay once more and I hope you love your package!
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 29, 2026 at 00:01, lisa taylor <lisa_2503@hotmail.co.uk> wrote:
The order was placed on 10th June.
Order Number 1357.
My email is lisa_2503@hotmail.co.uk
Sent from Outlook for Android<https://aka.ms/AAb9ysg>
________________________________
From: support@marlow-london.com <support@marlow-london.com>
Sent: Sunday, 28 June 2026 23:00:07
To: lisa_2503@hotmail.co.uk <lisa_2503@hotmail.co.uk>
Subject: RE: ORDER- 1357
Hi Lisa,
Thank you for sending that over. Unfortunately, we aren't able to view photo attachments on our end, so the details haven't come through to us.
Could you please type the following directly into your reply?
- Your order number
- The email address or full name used at checkout
- The approximate date your order was placed
As soon as we have those, we'll look into your order straight away.
Warm regards,
Anna
Customer Care Team
Marlow London