Case #1344 — Marlow London
smartmajor015@gmail.com · order — · state imported · label none yet · rung 0
Facts
open
not set
2026-08-08 09:36:46
—
2026-08-14 19:30:08
Engine shadow decision
| id | 578 |
|---|---|
| thread_key | <CAJNQ_OQgb9sWHsRxp7fk34DVVbjiF4xRJXX8aixsom=i=D8=Ow@mail.gmail.com> |
| store_id | marlow |
| message_id | 5370 |
| case_id | 1344 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | ignore |
| actual_text | |
| agreed | 0 |
| latency_ms | 3651 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:29:46 |
Latest draft
from decision #3355 · action=reply · 2026-08-08 09:37:03 · dry-run
Hi there,
Thanks so much for reaching out, and what a lovely message to get!
We do not currently have a specific first time customer discount code to offer, so I do not want to promise you something we cannot honour. What I can tell you is that we keep our prices low by working directly with our manufacturer, cutting out the usual middlemen, so you are already getting great value without needing a code.
You are welcome to browse the full range here: https://marlow-london.com/collections/all
If you do spot something you love, feel free to reach back out and I will be happy to help however I can.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Pre-sale question with no order attached; codes are post-sale only, so give an honest answer with the store link and no code.
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dσ чσu hαvє α díscσunt cσdє fσr fírst tímє custσmєr??
Hi there,
Thanks so much for reaching out, and what a lovely message to get!
We do not currently have a specific first time customer discount code to offer, so I do not want to promise you something we cannot honour. What I can tell you is that we keep our prices low by working directly with our manufacturer, cutting out the usual middlemen, so you are already getting great value without needing a code.
You are welcome to browse the full range here: https://marlow-london.com/collections/all
If you do spot something you love, feel free to reach back out and I will be happy to help however I can.
Warm regards,
Anna
Customer Care Team
Marlow London
Thanks for letting me know.
The reason I asked is because I noticed a few opportunities on your store
that could realistically bring in an additional 20–40 orders per month,
without changing your current setup too much.
I also work on a commission-on-sales basis, so the focus is on generating
results rather than charging upfront.
Would you like me to share a quick breakdown on how I work business I have
partner with and how I can generate results for your website ?
On Sun, Aug 9, 2026, 11:15 PM <support@marlow-london.com> wrote:
> Hi there,
>
> Thanks so much for reaching out, and what a lovely message to get!
>
> We do not currently have a specific first time customer discount code to
> offer, so I do not want to promise you something we cannot honour. What I
> can tell you is that we keep our prices low by working directly with our
> manufacturer, cutting out the usual middlemen, so you are already getting
> great value without needing a code.
>
> You are welcome to browse the full range here:
> https://marlow-london.com/collections/all
>
> If you do spot something you love, feel free to reach back out and I will
> be happy to help however I can.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>