Case #1347 — Marlow London
shazzainnes@icloud.com · order 3711 · state imported · label none yet · rung 0
Facts
New customer message on 8 August 2026 at 14:05
open
not set
2026-08-08 13:06:57
—
2026-08-14 19:30:08
Engine shadow decision
| id | 475 |
|---|---|
| thread_key | <E1020004-18C9D64CE75DA721-73E7F372@shopify.com> |
| store_id | marlow |
| message_id | 5223 |
| case_id | 1347 |
| label | WHERE_IS_ORDER |
| label_confidence | first_pass |
| extracted_vars | {"order_number": "3711", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "bag", "chargeback_ultimatum": false} |
| decided_action | REPLY_INFO |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | Hi Sharon, Thanks for reaching out. I can see your order, number 3711, placed under this email address, so the payment did go through successfully on our end. Sometimes the confirmation email ends up in a spam or junk folder, or gets filtered out, so it's worth a quick check there for a message from us. If it's not there, let me know and I can make sure you have all the order details d |
| actual_action | escalate |
| actual_text | |
| agreed | 0 |
| latency_ms | 7423 |
| model_used | claude-runner:claude-sonnet-5 |
| error | |
| created_at | 2026-08-14 21:21:30 |
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Sharon Innes
Email:
Shazzainnes@icloud.com
Body:
Hi I ordered a bag from your company and the transaction
has been taking from my account but I have had any emails or
confirmation