Case #1361 — Marlow London
leannejones123.lj@gmail.com · order 3170 · state imported · label none yet · rung 0
Facts
ORDER #3170
open
not set
2026-08-08 21:40:49
—
2026-08-14 19:30:08
Engine shadow decision
| id | 509 |
|---|---|
| thread_key | <CA+7YeVhqgo-5D+u8FkEmn4CxyhTpzXvQcEtbLnpwEpdenYFaQA@mail.gmail.com> |
| store_id | marlow |
| message_id | 5259 |
| case_id | 1361 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 3866 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:24:42 |
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Hi Marlow London
Can you please advise when my order will arrive. I ordered it on the
25/7/26 and it’s still not arrived.
We are now 2 weeks since the order and still nothing!
I’ve never known an order to be this slow.
Kind regards
Leanne