Case #1362 — Marlow London
millie_moo31@icloud.com · order 3644 · state imported · label none yet · rung 0
Facts
An update on your order #3644
open
not set
2026-08-08 22:07:48
—
2026-08-14 19:30:08
Engine shadow decision
| id | 519 |
|---|---|
| thread_key | proactive-marlow-3644-7ac81742777946ebb5e133462df51381 |
| store_id | marlow |
| message_id | 5272 |
| case_id | 1362 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | reply |
| actual_text | Hi Millie, Thank you so much for confirming that for me, and no problem at all. I've got the corrected address down as: 6 Kittlegairy Gardens Peebles EH45 9LY Scotland I'm passing this straight to our shipping team now so they can get it updated and make sure your order goes out to the right place. Thanks again for your patience with this, and I'll follow up if there's any |
| agreed | 0 |
| latency_ms | 3873 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:25:26 |
Latest draft
from decision #3409 · action=reply · 2026-08-09 06:09:22 · dry-run
Hi Millie,
Thank you so much for confirming that for me, and no problem at all.
I've got the corrected address down as:
6 Kittlegairy Gardens
Peebles
EH45 9LY
Scotland
I'm passing this straight to our shipping team now so they can get it updated and make sure your order goes out to the right place.
Thanks again for your patience with this, and I'll follow up if there's anything further to confirm.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer confirmed the correct delivery address for order #3644; passing it on to the shipping team via an order_change action.
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Full thread
[INTERNAL TRIGGER — not from customer] Supplier (GoToFulfill, Discord 2026-08-08) reports the delivery address on order #3644 is incorrect; asking customer to confirm the correct address. No money offered.
Hi Millie,
Quick one about your order #3644 — our shipping team has flagged a problem with the delivery address, so I want to check it with you before it goes any further.
This is what we have on file:
6 Kittlegairy Gardens
Tweeddale East Ward
Scottish Borders
EH45 9LY
United Kingdom
Could you reply with the full correct address, including anything that might be missing like a house or flat number? As soon as I have it I'll pass it straight to the shipping team.
Anna
Marlow London
hi yes that’s the correct one now sorry about that
6 Kittlegairy Gardens
Peebles
EH45 9LY
Scotland
Sent from my iPhone
> On 8 Aug 2026, at 11:07 pm, support@marlow-london.com wrote:
>
> Hi Millie,
>
> Quick one about your order #3644 - our shipping team has flagged a problem with the delivery address, so I want to check it with you before it goes any further.
>
> This is what we have on file:
>
> 6 Kittlegairy Gardens
> Tweeddale East Ward
> Scottish Borders
> EH45 9LY
> United Kingdom
>
> Could you reply with the full correct address, including anything that might be missing like a house or flat number? As soon as I have it I'll pass it straight to the shipping team.
>
> Anna
> Marlow London