Case #1364 — Marlow London
cbenblack@gmail.com · order — · state imported · label none yet · rung 0
Facts
Partnership opportunity for Marlow-london
open
not set
2026-08-09 02:55:28
—
2026-08-14 19:30:08
Engine shadow decision
| id | 517 |
|---|---|
| thread_key | <CAD=sXhU7BVhFFanP+MSdp8fB8O2=nga0nRdCEfvU0ZSuUyuFaw@mail.gmail.com> |
| store_id | marlow |
| message_id | 5270 |
| case_id | 1364 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | ignore |
| actual_text | |
| agreed | 0 |
| latency_ms | 4350 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:25:17 |
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Good day may I speak with the creative mind behind the store?