Case #1371 — Marlow London

gina.garf83@gmail.com · order 3115 · state imported · label none yet · rung 0

Facts

Subject

Order #3115 is on its way for delivery!

Thread status

open

SLA due

not set

Opened

2026-08-09 11:09:38

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

id	538
thread_key	<9C57DDAD-3AEC-4764-AB95-CCBC8A4EC80F@gmail.com>
store_id	marlow
message_id	5294
case_id	1371
label	OFF_SCRIPT
label_confidence	retried
extracted_vars	{"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false}
decided_action	ESCALATE
decided_amount
decided_currency
rung_before	0
rung_after	0
interrupt_fired
breaker_fired	0
would_have_text
actual_action	escalate
actual_text
agreed	1
latency_ms	3757
model_used	claude-runner:claude-sonnet-5
error	model returned no valid label after 2 attempts (rejected: []) \| call B: no draft field in model output
created_at	2026-08-14 21:26:50

Latest draft

No drafted reply on file for this thread yet.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Escalate to a human

Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.

Full thread

in gina.garf83@gmail.com → support@marlow-london.com customer 2026-08-09 11:09:38

Hi, I have received my order and I think this is a fake Longchamp bag. Do you have proof it is legitimate? It comes with no tags. I request a refund for false advertising. Regards Georgina Sent from my iPhone Begin forwarded message: From: Marlow-London <support@marlow-london.com> Date: 5 August 2026 at 04:27:51 BST To: Georgina Garforth <gina.garf83@gmail.com> Subject: Order #3115 is on its way for delivery! 96 Track your order now via the Track & Trace. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ Your order is on its way for delivery, Georgina! Your order is on its way for delivery and will arrive soon! 🚚✨ Want to track your package? Just click the button below. Track your order Order: #3115 1 x LONGCHAMP LE PLIAGE TOTE - BLACK 54.95 GBP You might also like this? HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS € 39,95 € 135,00 Shop now LONGCHAMP LE PLIAGE TOTE - NAVY € 54,95 € 135,00 Shop now Edith | Everyday Comfort Sleeve Tee € 29,95 € 75,00 Shop now Homepage Track your order Contact © 2026 MARLOW LONDON Don't want to receive any more emails? Unsubscribe .