Case #1376 — Marlow London
monica.marpolebird@gmail.com · order 3348 · state imported · label none yet · rung 0
Facts
Return request - order 3348
open
not set
2026-08-09 17:44:26
—
2026-08-14 19:30:08
Engine shadow decision
| id | 920 |
|---|---|
| thread_key | <CAGqR9AYb7Mq1NPnR5nnUWOoi3tqmWQ4Q9We9nn6q_REQ4PFJBg@mail.gmail.com> |
| store_id | marlow |
| message_id | 5753 |
| case_id | 1376 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 4075 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:54:57 |
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Full thread
Hello,
I would like to process a return.
Can you please provide a pre- paid label for me to send the return back?
Additionally I would like to note, the images you use for the longchamp
bags on your website are not of the correct models. The handle length is of
a different model.
Thanks
Monica
Please can I get a response on this?
On Sun, Aug 9, 2026 at 6:42 PM Monica Marpole-Bird <
monica.marpolebird@gmail.com> wrote:
> Hello,
>
> I would like to process a return.
>
> Can you please provide a pre- paid label for me to send the return back?
>
> Additionally I would like to note, the images you use for the longchamp
> bags on your website are not of the correct models. The handle length is of
> a different model.
>
> Thanks
> Monica
>
>