Case #1377 — Marlow London
emma.rosswilden@gmail.com · order 2994 · state imported · label none yet · rung 0
Facts
Order #2994 return request
open
not set
2026-08-09 17:53:23
—
2026-08-14 19:30:08
Engine shadow decision
| id | 559 |
|---|---|
| thread_key | <GVUPR03MB11234B9E081F528222B9138D3FCDF2@GVUPR03MB11234.eurprd03.prod.outlook.com> |
| store_id | marlow |
| message_id | 5316 |
| case_id | 1377 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 3842 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:28:24 |
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Hi,
We would like to return the above order, as the handles on the bag are way shorter than shown on your website and on the measurements on the item description.
Kind regards
Emma Ross-Wilden
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