Case #1380 — Marlow London

mojo1234@btinternet.com · order 2504 · state imported · label none yet · rung 0

Facts

Subject

Your order #2504 has been delivered! 🥳

Thread status

open

SLA due

not set

Opened

2026-08-09 20:40:40

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

id	704
thread_key	<C552BFB5-FFDC-4D1E-9F19-6EC9192FD384@btinternet.com>
store_id	marlow
message_id	5516
case_id	1380
label	OFF_SCRIPT
label_confidence	retried
extracted_vars	{"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false}
decided_action	ESCALATE
decided_amount
decided_currency
rung_before	0
rung_after	0
interrupt_fired
breaker_fired	0
would_have_text
actual_action	reply
actual_text	Good morning Maureen, Thank you so much for letting us know, and please don't worry at all, there's no inconvenience on your end whatsoever. I'm just glad to hear your parcel has arrived safely, even if you had to collect it from your local post office. I hope you enjoy your new swim set. If anything else comes up, please don't hesitate to reach out. Warm regards, Anna Custo
agreed	0
latency_ms	3965
model_used	claude-runner:claude-sonnet-5
error	model returned no valid label after 2 attempts (rejected: []) \| call B: no draft field in model output
created_at	2026-08-14 21:39:05

Latest draft

from decision #3591 · action=reply · 2026-08-11 09:10:19 · dry-run

Good morning Maureen, Thank you so much for letting us know, and please don't worry at all, there's no inconvenience on your end whatsoever. I'm just glad to hear your parcel has arrived safely, even if you had to collect it from your local post office. I hope you enjoy your new swim set. If anything else comes up, please don't hesitate to reach out. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Customer is simply confirming safe receipt of her delivered order with no complaint or request, so this is a warm closing acknowledgement with nothing to action.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Escalate to a human

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Raise a supplier request

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Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Actions on this thread

Kind	Status	Preview	When
send_manufacturer_message	proposed	Post to #replacement-products in the WINWIN SUPPLIER Discord server: [Marlow London] REPLACEMENT ITEM FOR ORDER NR#2504 ADRESS: SAME AS ORD	2026-08-09 20:41:29

Case events

No case events logged yet.

Full thread

in mojo1234@btinternet.com → support@marlow-london.com customer 2026-08-09 20:40:40

Good evening can you tell me where you have made delivery please as I have not received any parcels from your company. Thanks Maureen Miller Sent from my iPad On 6 Aug 2026, at 20:41, Marlow-London <support@marlow-london.com> wrote: 96 We’ve successfully delivered your order. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ Dear Maureen, Good news — your order has been delivered! 🎉 We hope it met your expectations and that you’re thrilled with your purchase. As a little thank-you, we’d love to offer you a 25% discount on your next order — just use the code THANKYOU25 at checkout. We can’t wait to see you shop with us again soon! 💛 Warm regards, Sarah Customer Support Team Shop with 25% discount You may also like: HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS € 39,95 € 135,00 Shop now LONGCHAMP LE PLIAGE TOTE - BLACK € 54,95 € 100,00 Shop now LONGCHAMP LE PLIAGE TOTE - NAVY € 54,95 € 135,00 Shop now Edith | Everyday Comfort Sleeve Tee € 29,95 € 75,00 Shop now KERENZA | ELEGANT COMFORT-FIT SWIMSUIT € 39,95 € 135,00 Shop now Mini Leather Longchamp Bag € 54,95 € 150,00 Shop now Homepage Track your order Contact © 2026 MARLOW LONDON Don't want to receive any more emails? Unsubscribe .

in mojo1234@btinternet.com → support@marlow-london.com customer 2026-08-11 09:10:03

Good morning I just received my parcel, it was delivered to my local post office as there was no one at home to take delivery. My apologies for any inconvenience I have caused. Kind regards Maureen Miller Sent from my iPad On 9 Aug 2026, at 21:38, Maureen Miller <mojo1234@btinternet.com> wrote: Good evening can you tell me where you have made delivery please as I have not received any parcels from your company. Thanks Maureen Miller Sent from my iPad On 6 Aug 2026, at 20:41, Marlow-London <support@marlow-london.com> wrote: 96 We’ve successfully delivered your order. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ Dear Maureen, Good news — your order has been delivered! 🎉 We hope it met your expectations and that you’re thrilled with your purchase. As a little thank-you, we’d love to offer you a 25% discount on your next order — just use the code THANKYOU25 at checkout. We can’t wait to see you shop with us again soon! 💛 Warm regards, Sarah Customer Support Team Shop with 25% discount You may also like: HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS € 39,95 € 135,00 Shop now LONGCHAMP LE PLIAGE TOTE - BLACK € 54,95 € 100,00 Shop now LONGCHAMP LE PLIAGE TOTE - NAVY € 54,95 € 135,00 Shop now Edith | Everyday Comfort Sleeve Tee € 29,95 € 75,00 Shop now KERENZA | ELEGANT COMFORT-FIT SWIMSUIT € 39,95 € 135,00 Shop now Mini Leather Longchamp Bag € 54,95 € 150,00 Shop now Homepage Track your order Contact © 2026 MARLOW LONDON Don't want to receive any more emails? Unsubscribe .