Case #1392 — NAGI Tokyo
ahmoddigital13@gmail.com · order — · state imported · label none yet · rung 0
Facts
Nagitokyo
open
not set
2026-08-10 11:37:33
—
2026-08-14 19:30:08
Engine shadow decision
| id | 625 |
|---|---|
| thread_key | <CAGrshszC-+T-P3Qu_ykF33Y6MZBx8j1XCLcHazng4oohECLQQg@mail.gmail.com> |
| store_id | nagi |
| message_id | 5428 |
| case_id | 1392 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | ignore |
| actual_text | |
| agreed | 0 |
| latency_ms | 3990 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:33:18 |
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Hallo, ɪꜰ ɪᴋ ᴅᴇᴢᴇ ᴀᴜɢᴜꜱᴛᴜꜱ 15-25 ʙᴇꜱᴛᴇʟʟɪɴɢᴇɴ ɴᴀᴀʀ ᴅᴇ ᴡᴇʙᴡɪɴᴋᴇʟ ᴠᴀɴ
Nagitokyo ʙʀᴇɴɢ. ᴋᴜɴɴᴇɴ ᴡᴇ ꜱᴀᴍᴇɴᴡᴇʀᴋᴇɴ?
ᴡᴀᴛ ɪꜱ ᴊᴇ ʙᴇꜱᴛᴇ ᴡʜᴀᴛꜱᴀᴘᴘ ᴏꜰ ɪɴꜱᴛᴀɢʀᴀᴍ ᴏᴍ ᴄᴏɴᴛᴀᴄᴛ ᴍᴇᴛ ᴊᴇ ᴏᴘ ᴛᴇ ɴᴇᴍᴇɴ?