Case #1401 — Marlow London
kyl1111@icloud.com · order 3484 · state imported · label none yet · rung 0
Facts
New customer message on 10 August 2026 at 15:28
open
not set
2026-08-10 14:29:45
—
2026-08-14 19:30:08
Engine shadow decision
| id | 644 |
|---|---|
| thread_key | <E1020004-18CA77F1C09921C6-85CF03D4@shopify.com> |
| store_id | marlow |
| message_id | 5454 |
| case_id | 1401 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 3665 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:34:41 |
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Kyle Livingstone
Email:
kyl1111@icloud.com
Body:
UL368857293YP This is my tracking number i placed a order
on the 27th july and i still dont have it its a compete ans utter
discrace i orderd this for my daughters school in plenty of tome
she now goes back to school on wednesday and still no school bag
i would like a proper update it has hardly moved in days on the
tracking app i was also told from courier they had it and it
would be with me in 24hrs thats also lies !