Case #1407 — Marlow London
petraadusah008@gmail.com · order 3452 · state imported · label none yet · rung 0
Facts
Returning my purchased item
open
not set
2026-08-10 19:15:15
—
2026-08-14 19:30:08
Engine shadow decision
| id | 671 |
|---|---|
| thread_key | <301C08F4-AD6C-4A9F-A2BE-FB881D12265C@gmail.com> |
| store_id | marlow |
| message_id | 5481 |
| case_id | 1407 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 3951 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:36:40 |
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This is my order number: Order #3452
Evening I’d like to request to return my item due to not being true to its description. You describe this bag to be a “large foldable tote bag” yet as I’ve received it today it matches to my medium Longchamp. I’m not happy with the size as I purchased this to get a bigger bag than the medium that I have since I’m using it for school. So I’d like to request for a return of this purchase.
This is my order number: Order #3452
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