Case #142 — Marlow London
mailer@shopify.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 29 June 2026 at 09:57
open
not set
2026-06-29 08:58:41
—
2026-08-14 19:30:08
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Latest draft
from decision #233 · action=escalate · 2026-06-29 08:59:03 · dry-run
Hi Katherine,
Thank you for reaching out, and I'm so sorry to hear that you may have received the wrong order. I completely understand how frustrating that must be.
Could you please share the following details so we can look into this straight away?
- Your order number
- A photo of the item(s) you received
- The item(s) you were expecting
Once we have that information, we'll get things sorted for you as quickly as possible.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer reports receiving a wrong order, which requires Rut to review with the supplier; need to ask for order number and photo before any resolution.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Katherine Cox
Email:
katherinejames1245@gmail.com
Body:
Geting wrong order being sent to me
Hi Katherine,
Thank you for reaching out, and I'm so sorry to hear that you may have received the wrong order. I completely understand how frustrating that must be.
Could you please share the following details so we can look into this straight away?
- Your order number
- A photo of the item(s) you received
- The item(s) you were expecting
Once we have that information, we'll get things sorted for you as quickly as possible.
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 29, 2026 at 10:57, MARLOW LONDON (Shopify) <mailer@shopify.com> wrote:
You received a new message from your online store's contact form.
Country Code:
GB Name:
Katherine Cox Email:
katherinejames1245@gmail.com Body:
Geting wrong order being sent to me