Case #1420 — Marlow London
soninharal@icloud.com · order 3566 · state imported · label none yet · rung 0
Facts
Order #3566 – Parcel Not Received – Urgent Resolution Required
open
not set
2026-08-11 12:46:37
—
2026-08-14 19:30:08
Engine shadow decision
| id | 738 |
|---|---|
| thread_key | <7D09033F-0686-4BCE-A9BB-6D9586EAB1B8@icloud.com> |
| store_id | marlow |
| message_id | 5558 |
| case_id | 1420 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 4148 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:41:36 |
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Subject: Order #3566 – Parcel Not Received – Urgent Resolution Required
Dear Marlow London Customer Service,
I am contacting you regarding my Order #3566, which I have still not received.
The tracking number provided is UL372063533YP, and your tracking page currently shows the status as “FAILED ATTEMPT.”
However, I have not received my parcel, and I have not been given any clear information about where the parcel currently is or when it will be delivered.
Please could you investigate this urgently and confirm:
Where my parcel is currently located;
Why the delivery attempt failed;
When I can expect the parcel to be delivered.
If the parcel cannot be delivered promptly, please let me know what steps will be taken to resolve the matter.
I would appreciate a clear response as soon as possible.
Kind regards,
Sonia
Sent from my iPhone