Case #1424 — Marlow London
jjaammiiuu21@gmail.com · order — · state imported · label none yet · rung 0
Facts
open
not set
2026-08-11 15:38:28
—
2026-08-14 19:30:08
Engine shadow decision
| id | 752 |
|---|---|
| thread_key | <CAAoW2fYa2NwNccuJC5RjGFONzdSaufg3ek2kfGUhHPv852ydGw@mail.gmail.com> |
| store_id | marlow |
| message_id | 5574 |
| case_id | 1424 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | reply |
| actual_text | Hi there, Thanks for reaching out! You've got the Customer Care Team at Marlow London. How can I help you today? Warm regards, Anna Customer Care Team Marlow London |
| agreed | 0 |
| latency_ms | 3831 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:42:38 |
Latest draft
from decision #3638 · action=reply · 2026-08-11 15:38:40 · dry-run
Hi there,
Thanks for reaching out! You've got the Customer Care Team at Marlow London. How can I help you today?
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Generic opener with no order/support content and no identifiable case match; sending a brief, non-committal reply for a human to review.
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Hi 👋 Hope you're doing well! Am I speaking with the store owner, or have I
reached the right person?