Case #1429 — Marlow London
majentofreelancerdoc@gmail.com · order — · state imported · label none yet · rung 0
Facts
open
not set
2026-08-11 20:02:47
—
2026-08-14 19:30:08
Engine shadow decision
| id | 776 |
|---|---|
| thread_key | <CAH5711Uh1CbDdAaiL64QRKUPviMTJ9osG1Z1E86MV8kDJy=1PA@mail.gmail.com> |
| store_id | marlow |
| message_id | 5600 |
| case_id | 1429 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | reply |
| actual_text | Hi there, Thanks so much for reaching out, we really appreciate your interest in working with us. Could you tell me a bit more about what you had in mind, for example the type of collaboration, your platform or business, and any relevant links or details? Once I have a clearer picture, I can make sure it gets to the right person on our team to follow up with you properly. Looking forward to hea |
| agreed | 0 |
| latency_ms | 3911 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:44:24 |
Latest draft
from decision #3662 · action=reply · 2026-08-11 20:03:00 · dry-run
Hi there,
Thanks so much for reaching out, we really appreciate your interest in working with us.
Could you tell me a bit more about what you had in mind, for example the type of collaboration, your platform or business, and any relevant links or details? Once I have a clearer picture, I can make sure it gets to the right person on our team to follow up with you properly.
Looking forward to hearing more.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Generic collaboration/partnership inquiry with no order context; asking for more detail before routing internally.
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Can we collaborate??