Case #143 — Marlow London
mailer@shopify.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 29 June 2026 at 10:28
open
not set
2026-06-29 09:29:15
—
2026-08-14 19:30:08
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from decision #234 · action=reply · 2026-06-29 09:29:33 · dry-run
Hi Pamela,
Thank you for reaching out before you buy, that is a great question!
Yes, you can return an item within 30 days of delivery, as long as it is unworn, unused, and in its original condition and packaging. So if you find the fit is not right, you would be covered as long as it has not been worn.
If the fit is off, we can also send you a different size and let you keep the original item, which saves you the hassle of posting anything back. And if you simply change your mind or want to try a different style, we do offer cashback to keep the item as an alternative too.
Hope that helps, and please do not hesitate to get in touch if you have any other questions before ordering!
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Pre-purchase returns policy question; answered with the 30-day return window, condition requirement, and briefly noted keep-item exchange and cashback alternatives without leading with return cost, per learned guidance.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Pamela
Email:
pamela412@icloud.com
Body:
Can I return swimwear if it doesn’t fit or is unsuitable?
Hi Pamela,
Thank you for reaching out before you buy, that is a great question!
Yes, you can return an item within 30 days of delivery, as long as it is unworn, unused, and in its original condition and packaging. So if you find the fit is not right, you would be covered as long as it has not been worn.
If the fit is off, we can also send you a different size and let you keep the original item, which saves you the hassle of posting anything back. And if you simply change your mind or want to try a different style, we do offer cashback to keep the item as an alternative too.
Hope that helps, and please do not hesitate to get in touch if you have any other questions before ordering!
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 29, 2026 at 11:28, MARLOW LONDON (Shopify) <mailer@shopify.com> wrote:
You received a new message from your online store's contact form.
Country Code:
GB Name:
Pamela Email:
pamela412@icloud.com Body:
Can I return swimwear if it doesn’t fit or is unsuitable?