Case #1433 — NAGI Tokyo
aonadiran181@gmail.com · order — · state imported · label none yet · rung 0
Facts
Nagitokyo
open
not set
2026-08-12 03:08:27
—
2026-08-14 19:30:08
Engine shadow decision
| id | 786 |
|---|---|
| thread_key | <CAPfi3Tta+sac3k5JZnNzekTKhFJZ+O+9HLY+QcCdUn0PEEBivA@mail.gmail.com> |
| store_id | nagi |
| message_id | 5611 |
| case_id | 1433 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | reply |
| actual_text | お問い合わせいただき誠にありがとうございます。 ご質問の件について確実にご案内させていただきたいのですが、恐れ入りますが、どちらの商品についてのお問い合わせか、商品名または商品ページのリンクをお送りいただけますでしょうか。 確認でき次第、在庫状況やご購入可否について詳しくご案内させていただきます。 どうぞよろしくお願いいたします。 Yuki カスタマーサポート NAGI Tokyo |
| agreed | 0 |
| latency_ms | 3793 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:45:07 |
Latest draft
from decision #3672 · action=reply · 2026-08-12 03:08:43 · dry-run
お問い合わせいただき誠にありがとうございます。
ご質問の件について確実にご案内させていただきたいのですが、恐れ入りますが、どちらの商品についてのお問い合わせか、商品名または商品ページのリンクをお送りいただけますでしょうか。
確認でき次第、在庫状況やご購入可否について詳しくご案内させていただきます。
どうぞよろしくお願いいたします。
Yuki
カスタマーサポート
NAGI Tokyo
Reasoning: Message is too vague to identify which product the customer is asking about, so I'm asking for clarification rather than guessing.
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