Case #1436 — Marlow London

rajiazeeza@gmail.com · order 3556 · state imported · label none yet · rung 0

Facts

Subject

Order #3556 refund request

Thread status

open

SLA due

not set

Opened

2026-08-12 06:12:57

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

id	792
thread_key	<CACpW42TaoaQKcf2PpDSENuLqDHe+AtRds6AEqJKqwmsu_RtpVg@mail.gmail.com>
store_id	marlow
message_id	5617
case_id	1436
label	OFF_SCRIPT
label_confidence	retried
extracted_vars	{"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false}
decided_action	ESCALATE
decided_amount
decided_currency
rung_before	0
rung_after	0
interrupt_fired
breaker_fired	0
would_have_text
actual_action	escalate
actual_text
agreed	1
latency_ms	3834
model_used	claude-runner:claude-sonnet-5
error	model returned no valid label after 2 attempts (rejected: []) \| call B: no draft field in model output
created_at	2026-08-14 21:45:33

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Full thread

in rajiazeeza@gmail.com → support@marlow-london.com customer 2026-08-12 06:12:57

Dear Marlow London Customer Service, I am writing regarding my recent order of two Longchamp bags. Unfortunately, the items I received appear to be counterfeit. The website advertised these products as genuine Longchamp bags, with no indication that they were replicas or otherwise unauthentic. As the items do not appear to match the description provided at the time of purchase, I would like to request a full refund, including any applicable return costs. Please provide me with the necessary return instructions and confirm the next steps for processing my refund as soon as possible. I look forward to your prompt response and resolution of this matter. Kind regards, Azeeza On Wed, 12 Aug 2026 at 01:56, Marlow-London <support@marlow-london.com> wrote: > We’ve successfully delivered your order. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ > > > > > [image: logo black] > <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_0> > [image: logo black] > <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_1> > [image: hero image] > <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_2> > *Dear Azeeza,* > > Good news — your order has been delivered! 🎉 > We hope it met your expectations and that you’re thrilled with your > purchase. > > As a little thank-you, we’d love to offer you a *25% discount* on your > next order — just use the code *THANKYOU25* at checkout. > We can’t wait to see you shop with us again soon! 💛 > Warm regards, > Sarah > Customer Support Team > Shop with 25% discount > <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_3> > > *You may also like:* > [image: Image of HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS] > <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_4> > HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS > € 39,95 € 135,00 > Shop now <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_5> > [image: Image of LONGCHAMP LE PLIAGE TOTE - NAVY] > <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_6> > LONGCHAMP LE PLIAGE TOTE - NAVY > € 54,95 € 135,00 > Shop now <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_7> > [image: Image of Edith | Everyday Comfort Sleeve Tee] > <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_8> > Edith | Everyday Comfort Sleeve Tee > € 29,95 € 75,00 > Shop now <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_9> > [image: Image of KERENZA | ELEGANT COMFORT-FIT SWIMSUIT] > <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_10> > KERENZA | ELEGANT COMFORT-FIT SWIMSUIT > € 39,95 € 135,00 > Shop now <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_11> > [image: Image of Mini Leather Longchamp Bag] > <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_12> > Mini Leather Longchamp Bag > € 54,95 € 150,00 > Shop now <https://ctrk.klclick.com/l/01KZSQGH06BZ3VJFSAPREA12C3_13> > [image: Image of Evelyn | Everyday Comfort Mesh Sandals] > <https://ctrk.klclick.com/l/01KZSQG