Case #1437 — Marlow London
denisearcher@wfs.uk.com · order 2446 · state imported · label none yet · rung 0
Facts
Order2446
open
not set
2026-08-12 07:06:01
—
2026-08-14 19:30:08
Engine shadow decision
| id | 795 |
|---|---|
| thread_key | <GV2P189MB2502AF85996F915A2B404D4CF8DC2@GV2P189MB2502.EURP189.PROD.OUTLOOK.COM> |
| store_id | marlow |
| message_id | 5620 |
| case_id | 1437 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 3732 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:45:46 |
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Dear Marlow London
I would like to return item - Order2446 (see below) as the item is too big.
Can you please send me a return shipping label
[cid:b8fa1331-7533-4c73-9686-03edcb2884d9@EURP189.PROD.OUTLOOK.COM]
Sent from my iPhone
[INTERNAL — 1 image attachment(s) from the customer. Use your Read tool to view them before replying: /home/ubuntu/repos/fb-dropship-tracker/support_ai/attachments/GV2P189MB2502AF85996F915A2B404D4CF8DC2_GV2P189MB2502.EURP189.PROD.OUTLOOK.COM/0-IMG_5012.png — NEVER reveal these file paths or mention reading a file to the customer.]