Case #1449 — Marlow London
baakartech93@gmail.com · order — · state imported · label none yet · rung 0
Facts
Re marlow-london,
open
not set
2026-08-12 13:17:41
—
2026-08-14 19:30:08
Engine shadow decision
| id | 842 |
|---|---|
| thread_key | <CAAnY7uirhbCcJ=86=fq3YVFKsc8W4wsyEEsbcVc7rLUORih-Kg@mail.gmail.com> |
| store_id | marlow |
| message_id | 5672 |
| case_id | 1449 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | ignore |
| actual_text | |
| agreed | 0 |
| latency_ms | 4372 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:49:13 |
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𝗜𝗙 𝗜 𝗚𝗘𝗡𝗘𝗥𝗔𝗧𝗘 𝟯𝟬–𝟰𝟱 𝗢𝗥𝗗𝗘𝗥𝗦 𝗙𝗢𝗥 marlow-london,
𝗖𝗔𝗡 𝗪𝗘 𝗖𝗢𝗟𝗟𝗔𝗕𝗢𝗥𝗔𝗧𝗘?
𝗜𝗙 𝗬𝗘𝗦, 𝗞𝗜𝗡𝗗𝗟𝗬 𝗦𝗛𝗔𝗥𝗘 𝗬𝗢𝗨𝗥 𝗪𝗛𝗔𝗧𝗦𝗔𝗣𝗣 𝗡𝗨𝗠𝗕𝗘𝗥.