Case #146 — Marlow London
mailer@shopify.com · order — · state imported · label none yet · rung 0
Facts
New customer message on 29 June 2026 at 12:18
open
not set
2026-06-29 11:19:08
—
2026-08-14 19:30:08
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Latest draft
from decision #238 · action=reply · 2026-06-29 11:19:20 · dry-run
Hi Gloria,
Thank you for getting in touch. I am sorry to hear your shoes have not arrived yet, and I completely understand how frustrating that must feel.
To help us look into this for you, could you please share the following details?
- Your order number
- The email address or full name used at checkout
- The approximate date you placed your order
Just so you have some context in the meantime, our current shipping time is 8 to 12 days due to high order volumes from our ongoing sale. Once your order ships, you will receive a confirmation email with a tracking link so you can follow its progress.
As soon as you send those details over, we will get straight on it for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is asking about a missing order but has provided no identifying details; asking for order number, checkout email/name, and order date before escalating for a lookup, while providing general shipping context.
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Full thread
You received a new message from your online store's contact form.
Country Code:
GB
Name:
Gloria Vanderzee
Email:
veronalodge@hotmail.com
Body:
I have not received my shoes yet. is there a problem?
Hi Gloria,
Thank you for getting in touch. I am sorry to hear your shoes have not arrived yet, and I completely understand how frustrating that must feel.
To help us look into this for you, could you please share the following details?
- Your order number
- The email address or full name used at checkout
- The approximate date you placed your order
Just so you have some context in the meantime, our current shipping time is 8 to 12 days due to high order volumes from our ongoing sale. Once your order ships, you will receive a confirmation email with a tracking link so you can follow its progress.
As soon as you send those details over, we will get straight on it for you.
Warm regards,
Anna
Customer Care Team
Marlow London
On Mon, Jun 29, 2026 at 13:18, MARLOW LONDON (Shopify) <mailer@shopify.com> wrote:
You received a new message from your online store's contact form.
Country Code:
GB Name:
Gloria Vanderzee Email:
veronalodge@hotmail.com Body:
I have not received my shoes yet. is there a problem?