Case #1463 — NAGI Tokyo

xx6y6cmpw4iq5@icloud.com · order 1330 · state imported · label none yet · rung 0

Facts

Subject

ご注文内容の確認注文番号：#1330

Thread status

open

SLA due

not set

Opened

2026-08-13 02:50:34

Closed

—

Last updated

2026-08-14 19:30:08

Engine shadow decision

id	895
thread_key	<1D8CB88A-BF23-44B9-8568-25E084D1BD70@icloud.com>
store_id	nagi
message_id	5728
case_id	1463
label	OFF_SCRIPT
label_confidence	retried
extracted_vars	{"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false}
decided_action	ESCALATE
decided_amount
decided_currency
rung_before	0
rung_after	0
interrupt_fired
breaker_fired	0
would_have_text
actual_action	escalate
actual_text
agreed	1
latency_ms	4538
model_used	claude-runner:claude-sonnet-5
error	model returned no valid label after 2 attempts (rejected: []) \| call B: no draft field in model output
created_at	2026-08-14 21:53:05

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Full thread

in xx6y6cmpw4iq5@icloud.com → support@nagitokyo.com customer 2026-08-13 02:50:34

お世話になっております。注文したこちらの商品がまだ届いておらず、追跡番号も反映されていない状況です。現在どのようになっておりますでしょうか？ご確認のほど、よろしくお願いいたします。転送されたメッセージ: 日時: 2026年7月23日 12:52:39 JST 件名: ご注文内容の確認　注文番号：#1330 ご注文確認 Settings > Files, then paste the CDN link here) --> ご注文を承りました西川様、ありがとうございますご注文の商品を、心を込めてお準備しております。発送の準備が整い次第、配送状況をお知らせいたします。特別ギフト · ¥3,000分のストアクレジット STORECREDIT1 次回のご注文時に、チェックアウトでこちらのコードをご利用ください。ショップを見る gets stripped by many clients — that's why it wasn't showing.) IMPORTANT: judge this in a REAL test email on your phone, NOT Shopify's preview pane — the admin preview does not render background images. The dark CSS scrim was removed because it was the part breaking the image. If the white order number is hard to read on your photo, tell me and I'll fix the contrast (or use a darker image). --> ご注文番号 #1330 ご注文内容詩珠 — 四つ葉のスタッドピアス - ホワイトゴールドホワイトゴールド · 数量 1 ¥9,200 小計 ¥9,200 配送料 ¥0 合計 ¥9,200 お届け先〒674-0051 兵庫県明石市大久保町大窪2489, 1-304 西川七海様お支払い方法 Shopify payments 注文を確認するフォローする Facebook