Case #1466 — Marlow London
travislbgreer@gmail.com · order — · state imported · label none yet · rung 0
Facts
the checkout purchase thing
open
not set
2026-08-13 08:23:17
—
2026-08-14 19:30:08
Engine shadow decision
| id | 913 |
|---|---|
| thread_key | <CAEY9dHkqtf=6-FaXUYQH+evNEiA+ziVfa7Xk8-vMmDSapMYnLw@mail.gmail.com> |
| store_id | marlow |
| message_id | 5746 |
| case_id | 1466 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 3801 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:54:24 |
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You've probably done everything "by the book" good products, decent site,
perhaps ads running but sales still feel stuck. Usually it's not the big
stuff, it's one small thing nobody flags. I found one on your store. Want
me to just tell you?