Case #1479 — NAGI Tokyo
0az3t35j78f3z7u@au.com · order 1379 · state imported · label none yet · rung 0
Facts
2026年8月14日 05:43の新規お客様メッセージ
open
not set
2026-08-14 03:44:05
—
2026-08-14 19:30:08
Engine shadow decision
| id | 982 |
|---|---|
| thread_key | <E1020004-18CB8F13B8ECA4CD-13BBD841@shopify.com> |
| store_id | nagi |
| message_id | 5821 |
| case_id | 1479 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | escalate |
| actual_text | |
| agreed | 1 |
| latency_ms | 3819 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 21:59:39 |
Latest draft
No drafted reply on file for this thread yet.
Compose / edit reply
Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.
Escalate to a human
Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.
Raise a supplier request
Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.
Money action — admin only
Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.
Actions on this thread
No pending/executed actions for this thread.
Case events
No case events logged yet.
Full thread
オンラインストアのお問い合わせフォームから新しいメッセージを受信しました。
国コード:
JP
Name:
久冨冨秀
メール:
0az3t35j78f3z7u@au.com
本文:
3lの短パン注文しました！ウエストは何センチになりますか？もし大きすぎたら交換願います！まだ発送していないならサイズ確認後に発送願います