cs.gohigherlevel

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Case #1486 — Marlow London

lucysill@yahoo.com · order 3637 · state imported · label none yet · rung 0

Facts

Order #3637 is on its way for delivery!
open
not set
2026-08-14 15:08:45
—
2026-08-14 19:30:08

Engine shadow decision

id1031
thread_key<8D40E149-90E8-420F-8367-529E4E41D877@yahoo.com>
store_idmarlow
message_id5877
case_id1486
labelOFF_SCRIPT
label_confidenceretried
extracted_vars{"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false}
decided_actionESCALATE
decided_amount
decided_currency
rung_before0
rung_after0
interrupt_fired
breaker_fired0
would_have_text
actual_actionescalate
actual_text
agreed1
latency_ms3701
model_usedclaude-runner:claude-sonnet-5
errormodel returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output
created_at2026-08-14 22:03:21

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in lucysill@yahoo.com → support@marlow-london.com customer 2026-08-14 15:08:45
Hi, I bought this as a gift but it’s not a genuine product and I need to return. Can you please provide a return address. Thanks Lucy  Sent from my iPhone Begin forwarded message: From: Marlow-London <support@marlow-london.com> Date: 10 August 2026 at 18:13:27 BST To: Lucy Sill <lucysill@yahoo.com> Subject: Order #3637 is on its way for delivery!  96 Track your order now via the Track & Trace. ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏  ͏ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ ­ Your order is on its way for delivery, Lucy! Your order is on its way for delivery and will arrive soon! 🚚✨ Want to track your package? Just click the button below. Track your order Order: #3637   1 x LONGCHAMP LE PLIAGE TOTE - BURGUNDY 54.95 GBP You might also like this? HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS € 39,95 € 135,00 Shop now LONGCHAMP LE PLIAGE TOTE - BLACK € 54,95 € 100,00 Shop now LONGCHAMP LE PLIAGE TOTE - NAVY € 54,95 € 135,00 Shop now Homepage Track your order Contact © 2026 MARLOW LONDON Don't want to receive any more emails? Unsubscribe .