Case #1487 — Marlow London
desmondmike.info@gmail.com · order — · state imported · label none yet · rung 0
Facts
open
not set
2026-08-14 15:16:17
—
2026-08-14 19:30:08
Engine shadow decision
| id | 1032 |
|---|---|
| thread_key | <CAOQhNaqQswN_DDSneceE=E-CD1dmO3D+ie1hwaVtZm_EC3sn+g@mail.gmail.com> |
| store_id | marlow |
| message_id | 5878 |
| case_id | 1487 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | reply |
| actual_text | Hi there, Thanks so much for reaching out! I would love to help, but it looks like your message came through without any details. Could you let me know a bit more about what you need help with, for example an order number, a question about a product, or anything else on your mind? Once I have that, I will get right on it for you. Warm regards, Anna Customer Care Team Marlow London |
| agreed | 0 |
| latency_ms | 3911 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 22:03:26 |
Latest draft
from decision #3916 · action=reply · 2026-08-14 15:16:31 · dry-run
Hi there,
Thanks so much for reaching out! I would love to help, but it looks like your message came through without any details.
Could you let me know a bit more about what you need help with, for example an order number, a question about a product, or anything else on your mind? Once I have that, I will get right on it for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer email contains only a greeting with no actual question or request, so asking for more detail is the only honest response.
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Hi Marlow-london,