Case #1488 — Marlow London
leeannbrown328@gmail.com · order 3767 · state imported · label none yet · rung 0
Facts
Important news about your order #3767
open
not set
2026-08-14 16:26:48
—
2026-08-14 19:30:08
Engine shadow decision
| id | 1034 |
|---|---|
| thread_key | <CAGTdyT5b9uzMEkTgv8AY8OcZ4n+BdNXsBnp4eX2AjnzTAvW0wA@mail.gmail.com> |
| store_id | marlow |
| message_id | 5881 |
| case_id | 1488 |
| label | OFF_SCRIPT |
| label_confidence | retried |
| extracted_vars | {"order_number": "", "size_mentioned": "", "amount_mentioned": "", "product_mentioned": "", "chargeback_ultimatum": false} |
| decided_action | ESCALATE |
| decided_amount | |
| decided_currency | |
| rung_before | 0 |
| rung_after | 0 |
| interrupt_fired | |
| breaker_fired | 0 |
| would_have_text | |
| actual_action | reply |
| actual_text | Hi there, Thanks for checking in. Your order 3767 is booked in with the courier and the shipping label is already created, I can see the tracking currently shows "information received", which is just the very first stage. That means the courier has your parcel's details but has not yet physically collected it from us. It's completely normal for this to sit here for a few days |
| agreed | 0 |
| latency_ms | 3873 |
| model_used | claude-runner:claude-sonnet-5 |
| error | model returned no valid label after 2 attempts (rejected: []) | call B: no draft field in model output |
| created_at | 2026-08-14 22:03:35 |
Latest draft
from decision #3918 · action=reply · 2026-08-14 16:28:30 · dry-run
Hi there,
Thanks for checking in. Your order 3767 is booked in with the courier and the shipping label is already created, I can see the tracking currently shows "information received", which is just the very first stage. That means the courier has your parcel's details but has not yet physically collected it from us. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2622200713364727
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Plain WISMO on a fulfilled order still at information-received stage; used the locked tracking-stuck-info-received template with the real tracking link, honest not-yet-shipped framing, and em-dashes removed per formatting rule.
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Full thread
Hi when will I receive my order
On Tue, 11 Aug 2026 at 08:43, Marlow-London <support@marlow-london.com>
wrote:
> This email contains information about your order. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
> ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏
>
>
>
>
> [image: logo black]
> <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_0>
> [image: logo black]
> <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_1>
> [image: Order tracking webshop]
> <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_2>
> *Dear Leeann,*
>
> The shipping label has been printed and the carrier has been notified.
> You can track your package using the button below.
>
> Kind regards,
> Maggie
> Track your order <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_3>
> *Order: #3767*
>
> 1 x LONGCHAMP LE PLIAGE TOTE - BLACK
> 54.95 GBP
> *You might also like this?*
> [image: Image of HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS]
> <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_4>
> HONORIA | SPORTY THREE-PIECE TANKINI SET WITH POCKETS
> € 39,95 € 135,00
> Shop now <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_5>
> [image: Image of LONGCHAMP LE PLIAGE TOTE - NAVY]
> <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_6>
> LONGCHAMP LE PLIAGE TOTE - NAVY
> € 54,95 € 135,00
> Shop now <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_7>
> [image: Image of Edith | Everyday Comfort Sleeve Tee]
> <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_8>
> Edith | Everyday Comfort Sleeve Tee
> € 29,95 € 75,00
> Shop now <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_9>
> [image: USP] <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_10>
> Homepage <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_11>
> Track your order
> <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_12>
> Contact <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_13>
> © 2026 MARLOW LONDON
> Don't want to receive any more emails? Unsubscribe
> <https://ctrk.klclick.com/l/01KZQWE6EXNWNNSXTBKNB9NDK0_14>.
>
Hi there,
Thanks for checking in. Your order 3767 is booked in with the courier and the shipping label is already created, I can see the tracking currently shows "information received", which is just the very first stage. That means the courier has your parcel's details but has not yet physically collected it from us. It's completely normal for this to sit here for a few days before the next scan happens, so there's nothing to worry about.
You can follow it here: https://marlow-london.com/apps/parcelpanel?nums=YT2622200713364727
If it's still stuck after about a week, let me know and I'll look into it further for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Hi there I placed this order on the 8th of August and the shipping then
said 4-7 days the bag is for my daughter going back to school on Wednesday
the 19th so would need the delivery before then can you please confirm if
I'll receive it by then of not can you cancel the order and issue a full
refund
On Fri, 14 Aug 2026 at 17:28, <support@marlow-london.com> wrote:
> Hi there,
>
> Thanks for checking in. Your order 3767 is booked in with the courier and
> the shipping label is already created, I can see the tracking currently
> shows "information received", which is just the very first stage. That
> means the courier has your parcel's details but has not yet physically
> collected it from us. It's completely normal for this to sit here for a few
> days before the next scan happens, so there's nothing to worry about.
>
> You can follow it here:
> https://marlow-london.com/apps/parcelpanel?nums=YT2622200713364727
>
> If it's still stuck after about a week, let me know and I'll look into it
> further for you.
>
> Warm regards,
> Anna
> Customer Care Team
> Marlow London
>