Case #154 — Marlow London

I am still waiting on my jeans !!!!!! On Thu 4 Jun 2026 at 03:17, MARLOW LONDON <support@marlow-london.com> wrote: > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AACpjVZZzPGWAlAm54GT0ZhCshq4a06bD9znOFV5XWcfwr2YS4y1nRq5asZ6p4vOsUd76OqESIAekzwN8fw6i1sIETDjcTRiCzGaGOnWxIE6sFg2sipOtrY-mHEJ6EZ0rKs9jlQ0odSM0FSdZ-TJtgCJhF3YAQ9gLJhenfrLAQSGuzbYzyRA9OjU7jVLFfX3IA2UEfVwnLbKePi5-p0lzdz4pdrDPbu7PBdaYkLSuvOqVczj3Tf04CBnk8z4PgYOorpcoccIGUt5ekU5Cij4cy2c0kx3xF5PVWJnJclLEophosPdUEeu65szoiuDWT27iqDkcaUR6xq2RkQM5QutueMiPQ==> > > > > Shipped > On its way, Angela > > Your order has left our boutique. Track your package below to see when > it'll arrive. > > Tracking number > > 4PX3002842141641CN > > Carrier: Other > Track package > <https://marlow-london.com/_t/c/v3/AAAXEdhvfH_Mq9OiLCLS37DkVQ1v7jPVYfldcMVLotnnvOez2mqVsOuNbhtP3DQlVcWG1T6EiwWvLO9R3FLa4EUtbCc_Ha6NHjUGIwNSQcn4s-MU_h6y6g-qqvz9CtjQ_H54SJuVbymvHyEuqW6fcX0OGs6cTjbtDHc69btJZHj0CH7pYA3JUFs8duXee3k_z25Qkf2722UDiX97TsQbCHDJMTv2wF1g9u2hwI-P2I9frZnImB5GR8IbJV-bSG4zewt-HQf_df1b3Hm61Scs66HnpS9rG-FJPeYmjoCiDK0yWfX3D4C1e226bvA5lQ==> > > Items shipped > AILÍNN | BREATHABLE LINEN SHIRT DRESS & FLORAL JEANS SET - Red / Shirt > dress / UK 10 (M) · Red / Shirt dress / UK 10 (M) · Qty 1 > > Order number > > #1262 > > Shipping to > > Angie Broe > Rathfarnham, Ireland > > Questions about your delivery? Reply to this email and we'll help right > away. > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AAAgWM5OO0tHO-Uq4P41DLf1hb4wNmNY9PJM4clmqQamMJUV1Pwtl-9avcYndYqXsPTrZ8Wp2k5t6nbzPCmez-efscBQkwFciHXUSbpjdQMcV-LjgN9P2Ktn5Gk02Fi9YlB_SH4ITQY3Rps7D8Jm3_gm6-Ln9BFFC3ProAMIGUeL6RTHwmtQHUFPi-ov6gmhW_3fideOf03rQLAl_IVY4GQQuQOUJd6iXM0IOVxvXrwlhtzTJ8mTUPiWaIB0heSDzMt0AV_L10nU1m9OUtr5j91h5BmoI5bDTgG8ep8klLUPYvEu3sgRhSYKxUcda3JVHESnayE7kKNNv6c=> >

That’s no problem at all I received the red shirt but no the jeans. Thank you again for your reply. On Mon 29 Jun 2026 at 18:11, <support@marlow-london.com> wrote: > Hi Angie, > > I am so sorry. Twenty-five days is well beyond what you should have > waited, and your frustration is completely understandable. > > Your order #1262 shipped on 4 June with tracking number > 4PX3002842141641CN. I am flagging this to our team right now as a priority > so we can find out exactly where it is and what has happened with the > courier. We will come back to you with a proper update as quickly as > possible. > > In the meantime, as a goodwill gesture for the inconvenience this delay > has caused, please use the code STORECREDIT20 at checkout for £20 store > credit, usable with your registered email address. > > Again, I am truly sorry for the wait. We will be in touch very soon. > Your order should be arriving within this week. > > Warm regards, > Anna > Customer Care Team > Marlow London > > > > On Mon, Jun 29, 2026 at 17:26, Angela Broe <broeangela@gmail.com> wrote: > > I am still waiting on my jeans !!!!!! > > On Thu 4 Jun 2026 at 03:17, MARLOW LONDON <support@marlow-london.com> > wrote: > > [image: MARLOW LONDON] > <https://marlow-london.com/_t/c/v3/AACpjVZZzPGWAlAm54GT0ZhCshq4a06bD9znOFV5XWcfwr2YS4y1nRq5asZ6p4vOsUd76OqESIAekzwN8fw6i1sIETDjcTRiCzGaGOnWxIE6sFg2sipOtrY-mHEJ6EZ0rKs9jlQ0odSM0FSdZ-TJtgCJhF3YAQ9gLJhenfrLAQSGuzbYzyRA9OjU7jVLFfX3IA2UEfVwnLbKePi5-p0lzdz4pdrDPbu7PBdaYkLSuvOqVczj3Tf04CBnk8z4PgYOorpcoccIGUt5ekU5Cij4cy2c0kx3xF5PVWJnJclLEophosPdUEeu65szoiuDWT27iqDkcaUR6xq2RkQM5QutueMiPQ==> > > > > Shipped > On its way, Angela > > Your order has left our boutique. Track your package below to see when > it'll arrive. > > Tracking number > > 4PX3002842141641CN > > Carrier: Other > Track package > <https://marlow-london.com/_t/c/v3/AAAXEdhvfH_Mq9OiLCLS37DkVQ1v7jPVYfldcMVLotnnvOez2mqVsOuNbhtP3DQlVcWG1T6EiwWvLO9R3FLa4EUtbCc_Ha6NHjUGIwNSQcn4s-MU_h6y6g-qqvz9CtjQ_H54SJuVbymvHyEuqW6fcX0OGs6cTjbtDHc69btJZHj0CH7pYA3JUFs8duXee3k_z25Qkf2722UDiX97TsQbCHDJMTv2wF1g9u2hwI-P2I9frZnImB5GR8IbJV-bSG4zewt-HQf_df1b3Hm61Scs66HnpS9rG-FJPeYmjoCiDK0yWfX3D4C1e226bvA5lQ==> > > Items shipped > AILÍNN | BREATHABLE LINEN SHIRT DRESS & FLORAL JEANS SET - Red / Shirt > dress / UK 10 (M) · Red / Shirt dress / UK 10 (M) · Qty 1 > > Order number > > #1262 > > Shipping to > > Angie Broe > Rathfarnham, Ireland > > Questions about your delivery? Reply to this email and we'll help right > away. > > > Follow us > Facebook > <https://marlow-london.com/_t/c/v3/AAAgWM5OO0tHO-Uq4P41DLf1hb4wNmNY9PJM4clmqQamMJUV1Pwtl-9avcYndYqXsPTrZ8Wp2k5t6nbzPCmez-efscBQkwFciHXUSbpjdQMcV-LjgN9P2Ktn5Gk02Fi9YlB_SH4ITQY3Rps7D8Jm3_gm6-Ln9BFFC3ProAMIGUeL6RTHwmtQHUFPi-ov6gmhW_3fideOf03rQLAl_IVY4GQQuQOUJd6iXM0IOVxvXrwlhtzTJ8mTUPiWaIB0heSDzMt0AV_L10nU1m9OUtr5j91h5BmoI5bDTgG8ep8klLUPYvEu3sgRhSYKxUcda3JVHESnayE7kKNNv6c=> > >

I’m still waiting on my jeans can you update me please On Mon 29 Jun 2026 at 18:12, Angela Broe <broeangela@gmail.com> wrote: > That’s no problem at all I received the red shirt but no the jeans. Thank > you again for your reply. > > On Mon 29 Jun 2026 at 18:11, <support@marlow-london.com> wrote: > >> Hi Angie, >> >> I am so sorry. Twenty-five days is well beyond what you should have >> waited, and your frustration is completely understandable. >> >> Your order #1262 shipped on 4 June with tracking number >> 4PX3002842141641CN. I am flagging this to our team right now as a priority >> so we can find out exactly where it is and what has happened with the >> courier. We will come back to you with a proper update as quickly as >> possible. >> >> In the meantime, as a goodwill gesture for the inconvenience this delay >> has caused, please use the code STORECREDIT20 at checkout for £20 store >> credit, usable with your registered email address. >> >> Again, I am truly sorry for the wait. We will be in touch very soon. >> Your order should be arriving within this week. >> >> Warm regards, >> Anna >> Customer Care Team >> Marlow London >> >> >> >> On Mon, Jun 29, 2026 at 17:26, Angela Broe <broeangela@gmail.com> wrote: >> >> I am still waiting on my jeans !!!!!! >> >> On Thu 4 Jun 2026 at 03:17, MARLOW LONDON <support@marlow-london.com> >> wrote: >> >> [image: MARLOW LONDON] >> <https://marlow-london.com/_t/c/v3/AACpjVZZzPGWAlAm54GT0ZhCshq4a06bD9znOFV5XWcfwr2YS4y1nRq5asZ6p4vOsUd76OqESIAekzwN8fw6i1sIETDjcTRiCzGaGOnWxIE6sFg2sipOtrY-mHEJ6EZ0rKs9jlQ0odSM0FSdZ-TJtgCJhF3YAQ9gLJhenfrLAQSGuzbYzyRA9OjU7jVLFfX3IA2UEfVwnLbKePi5-p0lzdz4pdrDPbu7PBdaYkLSuvOqVczj3Tf04CBnk8z4PgYOorpcoccIGUt5ekU5Cij4cy2c0kx3xF5PVWJnJclLEophosPdUEeu65szoiuDWT27iqDkcaUR6xq2RkQM5QutueMiPQ==> >> >> >> >> Shipped >> On its way, Angela >> >> Your order has left our boutique. Track your package below to see when >> it'll arrive. >> >> Tracking number >> >> 4PX3002842141641CN >> >> Carrier: Other >> Track package >> <https://marlow-london.com/_t/c/v3/AAAXEdhvfH_Mq9OiLCLS37DkVQ1v7jPVYfldcMVLotnnvOez2mqVsOuNbhtP3DQlVcWG1T6EiwWvLO9R3FLa4EUtbCc_Ha6NHjUGIwNSQcn4s-MU_h6y6g-qqvz9CtjQ_H54SJuVbymvHyEuqW6fcX0OGs6cTjbtDHc69btJZHj0CH7pYA3JUFs8duXee3k_z25Qkf2722UDiX97TsQbCHDJMTv2wF1g9u2hwI-P2I9frZnImB5GR8IbJV-bSG4zewt-HQf_df1b3Hm61Scs66HnpS9rG-FJPeYmjoCiDK0yWfX3D4C1e226bvA5lQ==> >> >> Items shipped >> AILÍNN | BREATHABLE LINEN SHIRT DRESS & FLORAL JEANS SET - Red / Shirt >> dress / UK 10 (M) · Red / Shirt dress / UK 10 (M) · Qty 1 >> >> Order number >> >> #1262 >> >> Shipping to >> >> Angie Broe >> Rathfarnham, Ireland >> >> Questions about your delivery? Reply to this email and we'll help right >> away. >> >> >> Follow us >> Facebook >> <https://marlow-london.com/_t/c/v3/AAAgWM5OO0tHO-Uq4P41DLf1hb4wNmNY9PJM4clmqQamMJUV1Pwtl-9avcYndYqXsPTrZ8Wp2k5t6nbzPCmez-efscBQkwFciHXUSbpjdQMcV-LjgN9P2Ktn5Gk02Fi9YlB_SH4ITQY3Rps7D8Jm3_gm6-Ln9BFFC3ProAMIGUeL6RTHwmtQHUFPi-ov6gmhW_3fideOf03rQLAl_IVY4GQQuQOUJd6iXM0IOVxvXrwlhtzTJ8mTUPiWaIB0heSDzMt0AV_L10nU1m9OUtr5j91h5BmoI5bDTgG8ep8klLUPYvEu3sgRhSYKxUcda3JVHESnayE7kKNNv6c=> >> >>

Thank you so much. It wasn’t to much of a problem. On Wed 15 Jul 2026 at 01:40, <support@marlow-london.com> wrote: > Hi there, > > So sorry for the delay in getting back to you, and I am really sorry the > item that arrived is not complete, I completely understand the frustration. > > I absolutely want to put this right for you. I can send out your correct > replacement, the jeans from your AILÍNN linen shirt dress and jeans set, to > the same address as your order, and please do keep the shirt dress you > already received with our compliments, there is no need to send anything > back. > > Just reply to confirm and I will get it on its way for you right away. > > This time, we will make sure it is done right. > > Warm regards, > Anna > Customer Care Team > Marlow London >

That’s no problem at all thank you fo communicating with me so quickly. Again no problem at all. 28 Marley Avenue Grange Road Rathfarnham Dublin 16 D16 CA 22 Angie On Thu 16 Jul 2026 at 10:59, <support@marlow-london.com> wrote: > Hi there, > > I have checked with our manufacturer and confirmed that your order was > part of a faulty batch, which is completely unacceptable, and we are noting > it so it does not happen again. > > Perfect, thank you for confirming. I have arranged your correct > replacement and it is being sent to the same address as your order, you do > not need to do anything further, and please do keep the item you already > received with our compliments. > > This time, we will make sure it is done right. > > Warm regards, > Anna > Customer Care Team > Marlow London >

That's great, thank you very much. On Sat 18 Jul 2026 at 22:55, <support@marlow-london.com> wrote: > Hi Angie, > > Thank you so much, that is very kind of you, and no problem at all on our > end either. > > I have passed your delivery address at 28 Marley Avenue, Grange Road > <https://www.google.com/maps/search/28+Marley+Avenue,+Grange+Road?entry=gmail&source=g>, > Rathfarnham, Dublin 16, D16 CA22 along for the replacement, so it goes to > exactly the right place. Your correct item is on its way, and there is > nothing you need to send back to us. > > If anything at all comes up in the meantime, just reply here and I will be > happy to help. > > Warm regards, > Anna > Customer Care Team > Marlow London >