cs.gohigherlevel

← back to queue

Case #162 — Marlow London

diekolafatima638@gmail.com · order — · state imported · label none yet · rung 0

Facts

UPDATE
archived
not set
2026-06-29 20:14:08
2026-08-14 19:30:08

Engine shadow decision

No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).

Latest draft

from decision #259 · action=reply · 2026-06-29 20:14:12 · dry-run

Hello, Thank you for reaching out. Yes, we are very much active and here to help. If there is anything specific you would like assistance with, such as an order, a product question, or sizing, just let us know and we will be glad to help. Warm regards, Anna Customer Care Team Marlow London

Reasoning: Re-drafted with the latest playbook + lessons.

Compose / edit reply

Set your name at the top of the page before you can compose or edit a reply — every write here is attributed to that name in the audit log.

Escalate to a human

Set your name at the top of the page before you can escalate this case — every write here is attributed to that name in the audit log.

Raise a supplier request

Set your name at the top of the page before you can raise a supplier request — every write here is attributed to that name in the audit log.

Money action — admin only

Set your name at the top of the page before you can run a money action — every write here is attributed to that name in the audit log.

Actions on this thread

No pending/executed actions for this thread.

Case events

No case events logged yet.

Full thread

in diekolafatima638@gmail.com → support@marlow-london.com customer 2026-06-29 20:14:08
HELLO, IS YOUR STORE ACTIVE ?