Case #174 — Marlow London

Hi, Thank you for reaching out. Please disregard the order confirmation you received. The order was never actually placed—it was generated in error. There is nothing that will be shipped, and you do not need to make any payment. No further action is required on your part. We apologize for any confusion this may have caused. If you have any other questions, please don't hesitate to let us know. Kind regards, Customer Support On Tue, Jun 30, 2026 at 13:11, Socie Barrera <socieboya6@icloud.com> wrote:CANCEL THIS INVOICE. I DID NOT ORDER THIS THORA PRODUCT. PLEASE CONFIRM. SOCIE BARRERS Sent from my iPhone On 30 Jun 2026, at 12:00, Socie Barrera <socieboya6@icloud.com> wrote: I don’t want this three piece outfit. I don’t recall Ordering. If I have it is a mistake. Please cancel this order immediately and confirm cancellation. Socie Barrera Sent from my iPhone On 29 Jun 2026, at 10:55, MARLOW LONDON <support@marlow-london.com> wrote:  Invoice #1600 Payment of £44.96 is due Pay now (https://marlow-london.com/66284880137/order_payment/11646107943177?secret=6252fddf3a75bcd3353a8a25112945e0) Order summary KERENZA | ELEGANT COMFORT-FIT SWIMSUIT × 1 Navy / UK 12 (L) £39.95 THORA | PREMIUM COTTON LINEN THREE-PIECE SET × 1 UK 12 (L) Added 1 AFTERSELL-MQZ1KUS9 (-£4.99) £49.95 £44.96 Subtotal £84.91 Shipping £0.00 Estimated taxes £0.00 Updated total £84.91 Already paid £39.95 Amount to pay £44.96 GBP Customer information Shipping address Socie Barrera 7 Boleyn Mews, 7 Ascot SL5 8FY United Kingdom Billing address Socie Barrera 7 Boleyn Mews, 7 Ascot SL5 8FY United Kingdom Shipping method Shipped with Royal Mail £0.00 If you have any questions, reply to this email or contact us at support@marlow-london.com (mailto:support@marlow-london.com)

Hi Socie, Good news on the cancelation: your request to remove the THORA three-piece set was processed, and that item was stopped. Only the KERENZA swimsuit is on its way to you. You can follow its progress here: https://marlow-london.com/apps/parcelpanel?nums=4PX3002943898840CN We've had unusually high order volume from our sale, and tracking updates can lag behind the parcel's actual movement as it moves between courier hubs. The parcel has already moved on from its first scan, so it should reach you within about a week from now. I'm sorry for the wait. https://marlow-london.com/ Warm regards, Anna Customer Care Team Marlow London On Mon, Jul 6, 2026 at 16:03, Socie Barrera <socieboya6@icloud.com> wrote:When will I receive my swimsuit ONLY. Socie Barrera Sent from my iPhone On 30 Jun 2026, at 12:00, Socie Barrera <socieboya6@icloud.com> wrote: I don’t want this three piece outfit. I don’t recall Ordering. If I have it is a mistake. Please cancel this order immediately and confirm cancellation. Socie Barrera Sent from my iPhone On 29 Jun 2026, at 10:55, MARLOW LONDON <support@marlow-london.com> wrote:  Invoice #1600 Payment of £44.96 is due Pay now (https://marlow-london.com/66284880137/order_payment/11646107943177?secret=6252fddf3a75bcd3353a8a25112945e0) Order summary KERENZA | ELEGANT COMFORT-FIT SWIMSUIT × 1 Navy / UK 12 (L) £39.95 THORA | PREMIUM COTTON LINEN THREE-PIECE SET × 1 UK 12 (L) Added 1 AFTERSELL-MQZ1KUS9 (-£4.99) £49.95 £44.96 Subtotal £84.91 Shipping £0.00 Estimated taxes £0.00 Updated total £84.91 Already paid £39.95 Amount to pay £44.96 GBP Customer information Shipping address Socie Barrera 7 Boleyn Mews, 7 Ascot SL5 8FY United Kingdom Billing address Socie Barrera 7 Boleyn Mews, 7 Ascot SL5 8FY United Kingdom Shipping method Shipped with Royal Mail £0.00 If you have any questions, reply to this email or contact us at support@marlow-london.com (mailto:support@marlow-london.com)

Hi Socie, Thank you for reaching out, and I'm sorry for the wait on your swimsuit. I can see your order is still on its way and moving through transit. It has already moved past its first scan, so based on that we don't expect it to take much longer, likely within about a week from now. As the order is still in transit and on its way to you, we're not able to process a refund at this stage, since it hasn't gone missing, it's simply still moving through the courier network. Please rest assured it is coming, and if it hasn't arrived within that timeframe, just let us know straight away and we will look into it further for you. Thank you so much for your patience. Warm regards, Anna Customer Care Team Marlow London