Case #175 — Marlow London

Hi Debbie, Thank you for getting in touch, and I can see your order #1380 for the Tamsin swimsuit is on its way to you. Before I walk you through the return process, could I quickly ask what the reason is for wanting to return it? Quite often there is a solution or a goodwill gesture we can offer that saves you the hassle of sending it back, so I just want to make sure we explore that for you first. Looking forward to hearing from you. Warm regards, Anna Customer Care Team Marlow London On Tue, Jun 30, 2026 at 13:16, Deborah Young <debbie.young15250@hotmail.com> wrote: Hi Could you tell me please how I return this swimsuit Kind regards Debbie young Sent from Outlook for Android (https://aka.ms/AAb9ysg) ------------------------------------ From: MARLOW LONDON <support@marlow-london.com> Sent: Monday, 15 June 2026 11:59:31 To: debbie.young15250@hotmail.com <debbie.young15250@hotmail.com> Subject: A shipment from order #1380 is on the way (https://marlow-london.com/_t/c/v3/AADX-JsALh0M3Cy8BIol1iO5oJWa4bktyb7VdelRjSn_OuObar-oiihWuMM6c7ZcvPp2XWhQKhaIaiooFfTCqjOMdH6iEQKZTtfkruO0HYQ1lCXStabuM7YXyCRUQzod1DxRhX1EyHh8ti6SH-xXLJs2Qf_uqNDtSYVe_Tm-g5cWW3K90pATZCXZVG9jyvbFVsV-Gy3TXub2W0HcTZ6vD-uvdFbCg8JmyPiTVacMhQHh5Ug7JMYpTzZ_EsUl00SRQ-NDR0kTjzrif2Tg9NI4rNcQMmQSGpPH3gO1-NiqefJDuNcs4K7idjBm2Ri9ybPE2QVOgyMVdpPDrsq7y9HuDl4UUA==) Shipped On its way, mrs Your order has left our boutique. Track your package below to see when it'll arrive. Tracking number 4PX3002875071229CN Carrier: Other Track now (https://marlow-london.com/_t/c/v3/AAAtPpBzc6qn0721tEy9tzRdbsoPPWlOI0ABMHT3FZ5DPfl80672stWW71_7Ie_uZ2PCwOEBzWte6sB5QjvbkZla5aVs8VYJNIF5r-nWPbyGDO1UUH-eqaPV6Y42HqsEFzE92ZrCDn8JKvYY_RFapPSHTR0R3O4fshQHDr4fO_1xy-4GV5Qf5isqXrGuSS0tnpPYsRI-gfyIV2Nf0267n7J1ePLv0OlwFdjxdbrsljFhzUh3cta_s8XbOZBGLVHO16-y2ZoQyRNZ_5B8BkGiGEv6KzOy8_9kCG8KlBFEK5T2FhVfzGHVRbaynzYttlSyzxTC3wKwlfIDULbnifri4knmPWBlWmDaw_k_eErktqO3cDIogQ==) A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order at marlow-london.com (https://marlow-london.com/_t/c/v3/AADeJ2kcjdK9Bofd9NjkcbCgftMbhsunx_9H3PRbO9DjmQPl86D3cGYQ8-NXj0iYw19lERR1sjEY6AHLOBszQpDa6okCRl58CgIWQosazaUZAfvPHlEh09SiAghYeOJSHUmf0K2XjFKIoKJhbakWhMIot4PieugkhBTtvVfadtmFDjhgOqW52bLkYuw1OkR59AIbsptp_wXBbF7EniNfsm_7SdK-hRT6YNkJTsTB-r4w8XtWh2U01_HllLst5KEX0R0xcQ2SY8t_NdlVeZ4HOlWRp44YgdvuvqHtBdXRqvM7ZIbkqPeiuT3l7fo_ZglOaG17P8izUE0eggo8TWJ7wpdU0fw=). Items shipped TAMSIN | ELEGANT COMFORT-FIT SWIMSUIT - Black / UK 14 (XL) · Navy / UK 14 (XL) · Qty 1 Order number #1380 Shipping to mrs ds young York, United Kingdom Questions about your delivery? Reply to this email and we'll help right away. Follow us Facebook (https://marlow-london.com/_t/c/v3/AABxAeLNZtV_f1EZIpUKjEGdquTTTVRL_ALnDbq_HpCFiLGfQj0TZdTaiIUWdhx_Na25Y8rLBlI14WT2pEgwAXrWfbEdWAWXd-9yIKVt1vuE2kwsvspiyOHgyaXdGQXHW3rFqdvqXWp7eTWYBwFfSlJ9sZHB5ZMv2kL5nQEfxzANE1bUgs9GdQ2jaf3Kd4DTs_VRaac6if7o0PbfGXOOFqOjnT-aIjVRu-iutrkcZpEovDWPRq0AH0xiPGx9li3Qt6K_a0Z5PCqdOx230A9LdLWEkWGBSzJ-SXTa1z1o2QqU3TEQyng8AniLaQZBuQMkxHmGUvhhBOjR1iI=)

Dear Debbie, Thank you for your reply, and I'm sorry to hear that the XL wasn't the right fit for you. Before we proceed with a return, we'd be happy to see if there's a solution that saves you the hassle of sending the item back. Would you be interested in exchanging it for a different size, or would you perhaps prefer a similar swimsuit or another product from our collection instead? If so, just let us know your preferred size or send us the product you'd like, and we'll be happy to check what we can arrange for you. We look forward to hearing from you. Kind regards, Anna Customer Care Team Marlow London On Wed, Jul 1, 2026 at 07:14, Deborah Young <debbie.young15250@hotmail.com> wrote: Hi Anna I want to send it back because for an extra large that I generally go for it's still very small. Regards Debbie Sent from Outlook for Android (https://aka.ms/AAb9ysg) ------------------------------------ From: support@marlow-london.com <support@marlow-london.com> Sent: Tuesday, 30 June 2026 15:30:01 To: Deborah Young <debbie.young15250@hotmail.com> Subject: Re[2]: A shipment from order #1380 is on the way Hi Debbie, Thank you for getting in touch, and I can see your order #1380 for the Tamsin swimsuit is on its way to you. Before I walk you through the return process, could I quickly ask what the reason is for wanting to return it? Quite often there is a solution or a goodwill gesture we can offer that saves you the hassle of sending it back, so I just want to make sure we explore that for you first. Looking forward to hearing from you. Warm regards, Anna Customer Care Team Marlow London On Tue, Jun 30, 2026 at 13:16, Deborah Young <debbie.young15250@hotmail.com> wrote: Hi Could you tell me please how I return this swimsuit Kind regards Debbie young Sent from Outlook for Android (https://aka.ms/AAb9ysg) ------------------------------------ From: MARLOW LONDON <support@marlow-london.com> Sent: Monday, 15 June 2026 11:59:31 To: debbie.young15250@hotmail.com <debbie.young15250@hotmail.com> Subject: A shipment from order #1380 is on the way (https://marlow-london.com/_t/c/v3/AADX-JsALh0M3Cy8BIol1iO5oJWa4bktyb7VdelRjSn_OuObar-oiihWuMM6c7ZcvPp2XWhQKhaIaiooFfTCqjOMdH6iEQKZTtfkruO0HYQ1lCXStabuM7YXyCRUQzod1DxRhX1EyHh8ti6SH-xXLJs2Qf_uqNDtSYVe_Tm-g5cWW3K90pATZCXZVG9jyvbFVsV-Gy3TXub2W0HcTZ6vD-uvdFbCg8JmyPiTVacMhQHh5Ug7JMYpTzZ_EsUl00SRQ-NDR0kTjzrif2Tg9NI4rNcQMmQSGpPH3gO1-NiqefJDuNcs4K7idjBm2Ri9ybPE2QVOgyMVdpPDrsq7y9HuDl4UUA==) Shipped On its way, mrs Your order has left our boutique. Track your package below to see when it'll arrive. Tracking number 4PX3002875071229CN Carrier: Other Track now (https://marlow-london.com/_t/c/v3/AAAtPpBzc6qn0721tEy9tzRdbsoPPWlOI0ABMHT3FZ5DPfl80672stWW71_7Ie_uZ2PCwOEBzWte6sB5QjvbkZla5aVs8VYJNIF5r-nWPbyGDO1UUH-eqaPV6Y42HqsEFzE92ZrCDn8JKvYY_RFapPSHTR0R3O4fshQHDr4fO_1xy-4GV5Qf5isqXrGuSS0tnpPYsRI-gfyIV2Nf0267n7J1ePLv0OlwFdjxdbrsljFhzUh3cta_s8XbOZBGLVHO16-y2ZoQyRNZ_5B8BkGiGEv6KzOy8_9kCG8KlBFEK5T2FhVfzGHVRbaynzYttlSyzxTC3wKwlfIDULbnifri4knmPWBlWmDaw_k_eErktqO3cDIogQ==) A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order at marlow-london.com (https://marlow-london.com/_t/c/v3/AADeJ2kcjdK9Bofd9NjkcbCgftMbhsunx_9H3PRbO9DjmQPl86D3cGYQ8-NXj0iYw19lERR1sjEY6AHLOBszQpDa6okCRl58CgIWQosazaUZAfvPHlEh09SiAghYeOJSHUmf0K2XjFKIoKJhbakWhMIot4PieugkhBTtvVfadtmFDjhgOqW52bLkYuw1OkR59AIbsptp_wXBbF7EniNfsm_7SdK-hRT6YNkJTsTB-r4w8XtWh2U01_HllLst5KEX0R0xcQ2SY8t_NdlVeZ4HOlWRp44YgdvuvqHtBdXRqvM7ZIbkqPeiuT3l7fo_ZglOaG17P8izUE0eggo8TWJ7wpdU0fw=). Items shipped TAMSIN | ELEGANT COMFORT-FIT SWIMSUIT - Black / UK 14 (XL) · Navy / UK 14 (XL) · Qty 1 Order number #1380 Shipping to mrs ds young York, United Kingdom Questions about your deliver

Dear Debbie, Thank you for your reply, and I'm sorry to hear that the XL wasn't the right fit for you. Before we proceed with a return, we'd be happy to see if there's a solution that saves you the hassle of sending the item back. Would you be interested in exchanging it for a different size, or would you perhaps prefer a similar swimsuit or another product from our collection instead? If so, just let us know your preferred size or send us the product you'd like, and we'll be happy to check what we can arrange for you. We look forward to hearing from you. Kind regards, Anna Customer Care Team Marlow London On Wed, Jul 1, 2026 at 07:14, Deborah Young <debbie.young15250@hotmail.com> wrote: Hi Anna I want to send it back because for an extra large that I generally go for it's still very small. Regards Debbie Sent from Outlook for Android (https://aka.ms/AAb9ysg) ------------------------------------ From: support@marlow-london.com <support@marlow-london.com> Sent: Tuesday, 30 June 2026 15:30:01 To: Deborah Young <debbie.young15250@hotmail.com> Subject: Re[2]: A shipment from order #1380 is on the way Hi Debbie, Thank you for getting in touch, and I can see your order #1380 for the Tamsin swimsuit is on its way to you. Before I walk you through the return process, could I quickly ask what the reason is for wanting to return it? Quite often there is a solution or a goodwill gesture we can offer that saves you the hassle of sending it back, so I just want to make sure we explore that for you first. Looking forward to hearing from you. Warm regards, Anna Customer Care Team Marlow London On Tue, Jun 30, 2026 at 13:16, Deborah Young <debbie.young15250@hotmail.com> wrote: Hi Could you tell me please how I return this swimsuit Kind regards Debbie young Sent from Outlook for Android (https://aka.ms/AAb9ysg) ------------------------------------ From: MARLOW LONDON <support@marlow-london.com> Sent: Monday, 15 June 2026 11:59:31 To: debbie.young15250@hotmail.com <debbie.young15250@hotmail.com> Subject: A shipment from order #1380 is on the way (https://marlow-london.com/_t/c/v3/AADX-JsALh0M3Cy8BIol1iO5oJWa4bktyb7VdelRjSn_OuObar-oiihWuMM6c7ZcvPp2XWhQKhaIaiooFfTCqjOMdH6iEQKZTtfkruO0HYQ1lCXStabuM7YXyCRUQzod1DxRhX1EyHh8ti6SH-xXLJs2Qf_uqNDtSYVe_Tm-g5cWW3K90pATZCXZVG9jyvbFVsV-Gy3TXub2W0HcTZ6vD-uvdFbCg8JmyPiTVacMhQHh5Ug7JMYpTzZ_EsUl00SRQ-NDR0kTjzrif2Tg9NI4rNcQMmQSGpPH3gO1-NiqefJDuNcs4K7idjBm2Ri9ybPE2QVOgyMVdpPDrsq7y9HuDl4UUA==) Shipped On its way, mrs Your order has left our boutique. Track your package below to see when it'll arrive. Tracking number 4PX3002875071229CN Carrier: Other Track now (https://marlow-london.com/_t/c/v3/AAAtPpBzc6qn0721tEy9tzRdbsoPPWlOI0ABMHT3FZ5DPfl80672stWW71_7Ie_uZ2PCwOEBzWte6sB5QjvbkZla5aVs8VYJNIF5r-nWPbyGDO1UUH-eqaPV6Y42HqsEFzE92ZrCDn8JKvYY_RFapPSHTR0R3O4fshQHDr4fO_1xy-4GV5Qf5isqXrGuSS0tnpPYsRI-gfyIV2Nf0267n7J1ePLv0OlwFdjxdbrsljFhzUh3cta_s8XbOZBGLVHO16-y2ZoQyRNZ_5B8BkGiGEv6KzOy8_9kCG8KlBFEK5T2FhVfzGHVRbaynzYttlSyzxTC3wKwlfIDULbnifri4knmPWBlWmDaw_k_eErktqO3cDIogQ==) A gift for you · £15 store credit STORECREDIT15 Use this code at checkout for £15 off your next order at marlow-london.com (https://marlow-london.com/_t/c/v3/AADeJ2kcjdK9Bofd9NjkcbCgftMbhsunx_9H3PRbO9DjmQPl86D3cGYQ8-NXj0iYw19lERR1sjEY6AHLOBszQpDa6okCRl58CgIWQosazaUZAfvPHlEh09SiAghYeOJSHUmf0K2XjFKIoKJhbakWhMIot4PieugkhBTtvVfadtmFDjhgOqW52bLkYuw1OkR59AIbsptp_wXBbF7EniNfsm_7SdK-hRT6YNkJTsTB-r4w8XtWh2U01_HllLst5KEX0R0xcQ2SY8t_NdlVeZ4HOlWRp44YgdvuvqHtBdXRqvM7ZIbkqPeiuT3l7fo_ZglOaG17P8izUE0eggo8TWJ7wpdU0fw=). Items shipped TAMSIN | ELEGANT COMFORT-FIT SWIMSUIT - Black / UK 14 (XL) · Navy / UK 14 (XL) · Qty 1 Order number #1380 Shipping to mrs ds young York, United Kingdom Questions about your deliver

Dear Debbie, Thank you for your reply. That sounds like a great option, and we'd be happy to look into arranging that for you. Could you please send us the link to the Clíodhna swimsuit you'd like to receive? This will help us make sure we arrange the correct product, colour, and size for you. As soon as we receive the link, we'll review it and get everything arranged as quickly as possible. We look forward to hearing from you. Kind regards, Anna Customer Care Team Marlow London On Wed, Jul 1, 2026 at 19:08, Deborah Young <debbie.young15250@hotmail.com> wrote: Hi Anna That's very kind Perhaps try the Clidodhna colour swimsuit in black size uk162XL maybe it has two over Arm straps that would make it easier to get on and off other than the cross over design on the other one. Regards debbie young Sent from Outlook for Android (https://aka.ms/AAb9ysg) ------------------------------------ From: support@marlow-london.com <support@marlow-london.com> Sent: Wednesday, 01 July 2026 12:52:43 To: Deborah Young <debbie.young15250@hotmail.com> Subject: Re[4]: A shipment from order #1380 is on the way Dear Debbie, Thank you for your reply, and I'm sorry to hear that the XL wasn't the right fit for you. Before we proceed with a return, we'd be happy to see if there's a solution that saves you the hassle of sending the item back. Would you be interested in exchanging it for a different size, or would you perhaps prefer a similar swimsuit or another product from our collection instead? If so, just let us know your preferred size or send us the product you'd like, and we'll be happy to check what we can arrange for you. We look forward to hearing from you. Kind regards, Anna Customer Care Team Marlow London On Wed, Jul 1, 2026 at 07:14, Deborah Young <debbie.young15250@hotmail.com> wrote: Hi Anna I want to send it back because for an extra large that I generally go for it's still very small. Regards Debbie Sent from Outlook for Android (https://aka.ms/AAb9ysg) ------------------------------------ From: support@marlow-london.com <support@marlow-london.com> Sent: Tuesday, 30 June 2026 15:30:01 To: Deborah Young <debbie.young15250@hotmail.com> Subject: Re[2]: A shipment from order #1380 is on the way Hi Debbie, Thank you for getting in touch, and I can see your order #1380 for the Tamsin swimsuit is on its way to you. Before I walk you through the return process, could I quickly ask what the reason is for wanting to return it? Quite often there is a solution or a goodwill gesture we can offer that saves you the hassle of sending it back, so I just want to make sure we explore that for you first. Looking forward to hearing from you. Warm regards, Anna Customer Care Team Marlow London On Tue, Jun 30, 2026 at 13:16, Deborah Young <debbie.young15250@hotmail.com> wrote: Hi Could you tell me please how I return this swimsuit Kind regards Debbie young Sent from Outlook for Android (https://aka.ms/AAb9ysg) ------------------------------------ From: MARLOW LONDON <support@marlow-london.com> Sent: Monday, 15 June 2026 11:59:31 To: debbie.young15250@hotmail.com <debbie.young15250@hotmail.com> Subject: A shipment from order #1380 is on the way (https://marlow-london.com/_t/c/v3/AADX-JsALh0M3Cy8BIol1iO5oJWa4bktyb7VdelRjSn_OuObar-oiihWuMM6c7ZcvPp2XWhQKhaIaiooFfTCqjOMdH6iEQKZTtfkruO0HYQ1lCXStabuM7YXyCRUQzod1DxRhX1EyHh8ti6SH-xXLJs2Qf_uqNDtSYVe_Tm-g5cWW3K90pATZCXZVG9jyvbFVsV-Gy3TXub2W0HcTZ6vD-uvdFbCg8JmyPiTVacMhQHh5Ug7JMYpTzZ_EsUl00SRQ-NDR0kTjzrif2Tg9NI4rNcQMmQSGpPH3gO1-NiqefJDuNcs4K7idjBm2Ri9ybPE2QVOgyMVdpPDrsq7y9HuDl4UUA==) Shipped On its way, mrs Your order has left our boutique. Track your package below to see when it'll arrive. Tracking number 4PX300287507