Case #193 — Marlow London
jo.oneillblue@icloud.com · order — · state imported · label none yet · rung 0
Facts
no_response
not set
2026-06-30 19:58:50
—
2026-08-14 19:30:08
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Latest draft
from decision #304 · action=reply · 2026-06-30 19:59:07 · dry-run
Hi Jo,
Firstly, I am sorry for the slow reply, and I absolutely want to get you an update.
When I search this email address though, I am not able to match an order to it, which usually just means a slightly different email or name was used at checkout. So that I can pull it up straight away and tell you exactly where it is, could you reply with your order number (from your confirmation email), or the full name and any other email address that may have been used when ordering?
As soon as I have that, I will look into it for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: regen batch 2026-07-18 pre14-kept
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hello when will i recive my oredr thanknuou
Sent from my iPhone