Case #211 — Marlow London
glynhirdre@gmail.com · order — · state imported · label none yet · rung 0
Facts
4PX3002923364426CN
open
not set
2026-07-01 09:41:24
—
2026-08-14 19:30:08
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Latest draft
from decision #327 · action=reply · 2026-07-01 09:41:50 · dry-run
Dear Nerys,
Thank you for reaching out, and I am sorry to hear your parcel has not arrived yet.
To look into this properly for you, could you please share your order number, the email address or full name used at checkout, and the approximate date you placed your order? That way we can give you a personalised update rather than a general one.
In the meantime, our current delivery window is 8 to 12 days, and tracking can sometimes go quiet between courier scans before updating again at the next checkpoint, so it does not necessarily mean anything is wrong. But we want to make sure everything is on track for you.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Customer is asking about a parcel/tracking update but has not provided any order details; a reply is needed to gather order number, name/email, and order date before any lookup can be done.
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Full thread
Dear Marlow,
Still waiting for this tracking number to arrive with my parcel.
Nerys
Dear Nerys,
Thank you for your message.
Unfortunately, we're unable to locate your order using only the tracking number provided.
Could you please reply with your order number (for example, #1234) and the email address you used to place the order? Once we have these details, we'll be able to locate your order immediately and provide you with an update on its current shipping status.
We apologise for the inconvenience and appreciate your patience. As soon as we receive your order number and email address, we'll investigate this for you as quickly as possible.
Kind regards,
Anna
Customer Care Team
Marlow London
On Wed, Jul 1, 2026 at 11:41, Glyn Jones <glynhirdre@gmail.com> wrote:
Dear Marlow,
Still waiting for this tracking number to arrive with my parcel.
Nerys