Case #219 — Marlow London
nerhirdre21@icloud.com · order 1477 · state imported · label none yet · rung 0
Facts
#1477 order number
open
not set
2026-07-01 13:06:39
—
2026-08-14 19:30:08
Engine shadow decision
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Latest draft
from decision #338 · action=reply · 2026-07-01 13:06:47 · dry-run
Dear Nerys,
Thank you for getting in touch. I completely understand the concern when an order has not yet arrived, and I am happy to help.
Your order #1477 has been dispatched and is on its way to you. You can follow its progress using your personal tracking link here:
https://marlow-london.com/apps/parcelpanel?nums=4PX3002923364426CN
(Tracking number: 4PX3002923364426CN)
Please do bear in mind that we are currently experiencing higher than usual order volumes due to our ongoing sale, which means delivery is taking around 8 to 12 days. Tracking updates can sometimes lag a little between courier scan points while the parcel moves between hubs, so the link above should give you the most up-to-date picture.
If you have any further questions or if there is anything else I can help with, please do not hesitate to get in touch.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Re-drafted with the latest playbook + lessons.
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Full thread
Please can you update me on my order, it has not arrived.
Nerys
Dear Nerys,
Thank you for your message.
We're very sorry to hear that your order has not yet arrived, and we completely understand your concern.
We've looked into your order and can confirm that it is still on its way to you. While the delivery is taking a little longer than expected, your parcel is continuing through the shipping network and should arrive within the next few working days.
We sincerely apologise for the delay and appreciate your patience. Please rest assured that we are continuing to monitor your shipment, and we're confident it will be with you very soon.
If you have any further questions, please don't hesitate to get in touch. We're always happy to help.
Kind regards,
Anna
Customer Care Team
Marlow London
On Wed, Jul 1, 2026 at 15:06, Nerys Jones <nerhirdre21@icloud.com> wrote:
Please can you update me on my order, it has not arrived.
Nerys
Dear Nerys,
Thank you for your message.
We're very sorry to hear that your order has not yet arrived, and we completely understand your concern.
We've looked into your order and can confirm that it is still on its way to you. While the delivery is taking a little longer than expected, your parcel is continuing through the shipping network and should arrive within the next few working days.
We sincerely apologise for the delay and appreciate your patience. Please rest assured that we are continuing to monitor your shipment, and we're confident it will be with you very soon.
If you have any further questions, please don't hesitate to get in touch. We're always happy to help.
Kind regards,
Anna
Customer Care Team
Marlow London
On Wed, Jul 1, 2026 at 15:06, Nerys Jones <nerhirdre21@icloud.com> wrote:
Please can you update me on my order, it has not arrived.
Nerys