Case #242 — Marlow London
rfoley906@aol.com · order 1461 · state imported · label none yet · rung 0
Facts
Order #1461 confirmed
open
not set
2026-07-02 11:01:55
—
2026-08-14 19:30:08
Engine shadow decision
No shadow decision recorded yet — either the engine hasn't classified this case, or cs_shadow_decisions hasn't been created yet (p2-engine in progress).
Latest draft
from decision #370 · action=reply · 2026-07-02 11:05:26 · dry-run
Dear Raquel,
Thank you for getting back to us and for sharing your address.
I am pleased to confirm that your order #1461 has been dispatched and is on its way to you. You can follow its progress using the link below:
https://marlow-london.com/apps/parcelpanel?nums=4PX3002919441063CN
Your tracking number is 4PX3002919441063CN.
Our current delivery timeframe is 8 to 12 days, and as your order was confirmed on 23 June, it should be arriving with you very soon. Please do bear in mind that tracking updates can sometimes lag a little as the parcel moves between courier hubs, so there may be gaps between scans, but this is completely normal and does not mean there is any issue with your parcel.
If it has not arrived within the next day or two, please do not hesitate to come back to us and we will look into it further straight away.
Warm regards,
Anna
Customer Care Team
Marlow London
Reasoning: Order is fulfilled and in transit within the 8-12 day window; tracking details are available to share, and the learned lesson advises reassurance rather than escalation when the parcel is confirmed in transit.
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Sent from my iPhone Good afternoon would you mind to check it please because I haven’t receive the item I’ve ordered. Please let me know thanks. Mrs Foley On 23 Jun 2026, at 10:01, MARLOW LONDON <support@marlow-london.com> wrote:
Order confirmation
Order confirmed
Thank you, Raquel
We're preparing your order with care. You'll get a shipping update as soon as it's on its way.
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order.
Shop now
Order number
#1461
Order summary
KERENZA | ELEGANT COMFORT-FIT SWIMSUIT - Navy / UK 22 (4XL) Navy / UK 22 (4XL) · Qty 1
£39.95
Subtotal
£39.95
Shipping
£0.00
Total
£39.95
Shipping to
Raquel Foley The Old Swan, Lutterworth Road LE17 6EP Lutterworth United Kingdom
Payment
Shopify payments
View order
Follow us
Facebook
Here’s my address : 21 Elmcroft Road North Kilworth Lutterworth Leicestershire LE27 6HX. Sent from my iPhone On 23 Jun 2026, at 10:01, MARLOW LONDON <support@marlow-london.com> wrote:
Order confirmation
Order confirmed
Thank you, Raquel
We're preparing your order with care. You'll get a shipping update as soon as it's on its way.
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order.
Shop now
Order number
#1461
Order summary
KERENZA | ELEGANT COMFORT-FIT SWIMSUIT - Navy / UK 22 (4XL) Navy / UK 22 (4XL) · Qty 1
£39.95
Subtotal
£39.95
Shipping
£0.00
Total
£39.95
Shipping to
Raquel Foley The Old Swan, Lutterworth Road LE17 6EP Lutterworth United Kingdom
Payment
Shopify payments
View order
Follow us
Facebook
Dear Raquel,
Thank you for your message.
We've checked your order, and we can confirm that it was dispatched some time ago to the following shipping address:
The Old Swan
Lutterworth Road
Lutterworth
LE17 6EP
United Kingdom
Before we investigate this any further, could you please confirm whether this is the correct delivery address for your order?
Once we receive your confirmation, we'll be happy to assist you further and ensure everything is resolved as quickly as possible.
We look forward to hearing from you.
Kind regards,
Anna
Customer Care Team
Marlow London
On Thu, Jul 2, 2026 at 13:03, rfoley906 (null) <rfoley906@aol.com> wrote: Here’s my address : 21 Elmcroft Road North Kilworth Lutterworth Leicestershire LE27 6HX.
Sent from my iPhone
On 23 Jun 2026, at 10:01, MARLOW LONDON <support@marlow-london.com> wrote:
(https://marlow-london.com/_t/c/v3/AAA2ro-C43GYWBxkWY8ENvZaGA6KobEZ8l0w6tXqxyWuo3ZIkOuO37_k56rTJdtT9wfqqarSbIre29_9l6POmvxP2GnMmfXnFTKDKnb0m25lY9CLxonbVm9uz6ZBo1KRdYX3L8f6HStBP3OzClUxlk_fXnvoznz4VJcGJy4dlDqBvW9sgI-SKfbdyEWxnvDJ3AERyUSjzXDU3qWNzbQiQ9MIKJ28-MH8LY0G0uhMXLjqSGhskweIziWJVJfnbCuSqfs_rI4dDCuf99VIlziCazj-moTGeIhICXHW7RKyW_oeF2vJ_vDJdBmE5UfJvfenzHtEI0SawZre1C79Em3NF5AuHQ==)
Order confirmed
Thank you, Raquel
We're preparing your order with care. You'll get a shipping update as soon as it's on its way.
A gift for you · £15 store credit
STORECREDIT15
Use this code at checkout for £15 off your next order.
Shop now (https://marlow-london.com/_t/c/v3/AABHiAEwyNH_AR7l0lSmX7pP9mNolLkrR_w6M_vkpHsstIbK82GPnZW36D14vGUp46zzy20k_ZCuFSd3U1e17R_xUf97WS-_1kAgl16u9G5WE2TFe8n22WqBw_2x-sY_M0cI9Bjqu1L4-UHvpZTsJ_4IgFmJjCQdogQhcZu9eMfd2jiRN3ZO5cgs-ZyH5yUxb79ZvANa6cyQYWUqlX4r98WRw8BFXtA9KKheDWV1X58gTzGeBCQf9MlbXWNmsEOjZ1GG2mH7YylJUyqRuxJpuStzo68KAiuUiBQNRB3JlUzb2K1bKZZHnBKqcC-Cf4ewRtQc1L8MfyLU1GkUvkxWnkH_SVE=)
Order number
#1461
Order summary
KERENZA | ELEGANT COMFORT-FIT SWIMSUIT - Navy / UK 22 (4XL)
Navy / UK 22 (4XL) · Qty 1 £39.95
Subtotal
£39.95
Shipping
£0.00
Total
£39.95
Shipping to
Raquel Foley
The Old Swan, Lutterworth Road
LE17 6EP Lutterworth
United Kingdom
Payment
Shopify payments
View order (https://marlow-london.com/_t/c/v3/AAAgBCj_u7y98hWlTvrfH7rg_Eu7tU79oCG3FUIH5cOT06Eb-OaSItqK5pjmRk3lx7UW1bP5w5bxGeRsJ4Mrb3ccpsW6eLre1YiV1pvzgw7WtP-vmVi2Et4BMEB4-JZJs7qrCejeK8snLtS8COQVaHN3-HY_g7KFqzNfoXTE5l6Tlxd0VQyGVrGEC8LEYfbehIv_jm43pd_4Fho0Ex50az-cv_YkoCtonz0SWQg8T3XvsKi6ufvohS5fS8qRCFz7FsuI22Ml8Eje67GwPTo59PHlF_JJ4xPLDtmcxIknB8wERyGWs0p2r3pghrYeG_GNn5JL5DqradVWhzLuX97RiI7gkMq3nT9rOelLYExjQ2wtFZMXEuz6oU0a5Pkroi0VeepwyVCnJ-bDdknxcZzWL_i7fDnLqhPajVgHXdvgdDDZ4j4Fz0D32Z8LfKx64sS_t7-WBr8ZZY2wVBdbCgU-x4RdNzxFpL19LM8Iv9wgO93H4Lx8Uw8jWQVwaspn7w3VXqNeCp43Hxvt4caZAxVOXrAQiorji9bqNYlfD2x7ji0TCmcfN-z7MbTs6OHAwiSMqGBlpkUgelZzNFOdShAN5vPr78W7RMNncCkjHhxphZnIzbKEcfhNZZA6xihX1D524gD82SpZk6LWO07XS2LKvXNo7i5pxURlS6RulfETvgYkUl68GAIEtxOaAdKjj4bzhdYE4-nU_FFgQWfwyAauaOPKUOPYPEcIq3Qk8YD4EGEtk04lpdES87baiAVQ5v8fbwryi_AkhZaUw9BnUAf9grx7ns-u_f4Ah3_bwn96q9THQ5a29KMg9pPg28uBG3-lX5_7iRtW42iIzIby2pvyNt6DiIBZaTcKaqI7OyI44eyCp2bSripxouQYAxhgEO372Q8G2jNGDHATGCw4Zoy2H-IUoTobVoaXTfNaTvwtDsgjnYkKAbxUlWdFF3xJje867pVScHo_8kEzP3SkbdPos7nzJ09C_xE5im-fbxMa0EpgHVvqcEBpHHOly820HKux-QUPlkEg9j1nXYFX-AD2xPCeoaUP6ruyrOh0i08782Bq3qPdStok_kn3cI3AKksqc7HivVDVGfMKUvzcsXRBmV8C6CoxhOUp6XKdKUjjDbnrBvWjhNpJ2rsheWhhGL_zTgMTnEgoBgRHcxFvrzVVkkaPJ2CXzmJraax2v-mAM9ZyM3RtAnlYt7JrKJ9QGn6yN3OhBnGlEA7rpk1MMkdeY6lTA_Q7U7mduhGx30TJE04joOYAaZB-ZztCsr0f_RGTc3fyCIjACgC5yuup-lRUqnlWpJk-mVgvKjcm5CFyLRB4IO0SAfcLzXCypkzqyH7ZFUnGdLDYFIr2d_6P1whXxJ92BwswKRGGh_2GMWuehe-rRL8kIBbkEGj9GyYcmbRXljkoMbuqpz2cWh3ZvfrMpYzebZjKemM9GjC-uUypN_x_5CTowahLYmTFrw26OpPBccHuRXZE-vXQ20lB_nhOggLrH7-KCR3Z3P8lHXBzEH_qEbj2Dih3ykmAdfUPN3dN5EZgWj1L5AqLfUTA4ukYb-w0Dk4m1RLmbOs=)
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Dear Mrs Foley,
Thank you for checking in. I've looked up your order (#1461) using your email and can confirm it has shipped.
Here's your tracking link: https://marlow-london.com/apps/parcelpanel?nums=4PX3002919441063CN
Normal delivery is 8-12 days from dispatch. We're currently running a slightly higher order volume than usual, which can add a little extra time, so if it's running later than that please let us know and we'll look into it further straight away.
Kind regards,
Customer Care Team
Marlow London